Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Can't keep O2 number from CPW on Sim Only

Evening all. My CPW O2 ends 13-3-18. All DD paid etc of course. I wanted to keep my Z5 Compact for 6 months on Sim Only. cpw say no, only upgrade (more on that layer) or stay on £32 3GB, unl, unl.O2 are the interesting ones. They have a suitable Sim ...

Betablue by Level 4: Observant
  • 5 replies
  • 1 kudos

Resolved! Upgrade On Us Question

Hi, as of today, I can ‘upgrade on us’. However, I’ve had my purse stolen and my card stopped so I can’t pay the up front cost yet. Do I have to do this today or can it wait until I get my new card? Also, I have this dreaded flu so I’m confined to my...

L104GB by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Wifi Calling on Asus Padfone S

Has anyone managed Wifi Calling on an Asus Padfone S? Sadly miss TuGo as local signal rubbish and just wondered if Wifi Calling is likely to be enabled beyond the select few phones. Anyone know a substitute app?

PadfoneS by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! o2 Refresh contract ending

Hi all, just been doing some sums as my contract is up for renewel soon. I want to get the S8 next but i have a dilema. with o2 via the site i can get: 3GB data unlimted calls and text for £39.99 upfront and £44.00 a month. with a competitor i can ge...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Changing network

I’m leaving O2 because they really do not care about your customers.And now after many times complaining about the same thing, O2 are making difficult to give me a pac code.

Resolved! O2 down

O2 has been down in sa20 area for two days will I get a rebate on my bill as I cannot use my phone for two days. And it’s a nightmare trying to contact o2 they don’t seem to care

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! Contract

Hello I have just swapped my sim over as my ex was using the phone, he is now threatening to go to the police and a solicitor for loss of earnings, the contract is in my name and I pay it. Can he do anything?

Kerry23 by Level 1: Joiner
  • 21 replies
  • 0 kudos

Resolved! Abroad

I notice I'm being charged the Abroad daily fee even on days when my phone is only connected via hotel wi-fi. Is this how it's supposed to be?

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! O2 Insurance

Hello all, Lost my phone last week and successfully put in an insurance claim yesterday. I was told my new phone should arrive on Monday but haven’t received any email confirmation about this. Should I be worried or will I just receive an email when ...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos