Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading iphone contract with Apple Watch airtime plan attached

Hi everyone!I have 2 monthly iPhone contracts which both have Apple watches bought through o2 connected to them. I’m looking at upgrading both of these contracts to either a new iphone or sim only plan and was wondering whether this would affect the ...

Resolved! Age

How to change age

Resolved! 4G not working in oxford for 2 months

Afternoon, I’ve noticed over the past few months that the 4g network speed in Carterton is extremely slow, so much that I’ve not used 4g at all, I’m only using 3G. I’ve done speed tests and I’m getting 0.7mpbs, others are getting 30+ when doing the s...

Resolved! Fraud

I applied for a contract and was declined 02 have been holding my deposit payment for over 72hours nearly a week they are lying staying they cannot cancel this payment when I asked the first time someone said they did they hold this money for there o...

Resolved! Upgrade decline

Unfortunately the network has declined your contract application. We do not receive any information on the reason for the decline and recommend contacting the network directly if you wish to query their decision. Network contact details can be found ...

credit agreement

I'm on sim only pay monthly plan and since I pay anyway I was thinking about upgrade . I know I already have an account and been told there will be no additional hard credit search however at checkout I was given loan agreement to sign and I believe ...

Resolved! International calls from UK mobile number to Swiss or Austrian mobile number

Hello, do you know how is it with Pay Monthly when I want to make calls from UK mobile number to Swiss or Austrian one and also how is it with calls from Czechia or any other EU country from my UK number to other EU mobile number? Is there specific r...

Upgrade email

HelloReceived email telling me I could upgrade to new Note 10 Ultra 5G and they will.lay off my existing contract, I could do it though the link in email but when I go through all options its asking me for the full amount left on my contract.So wonde...

Resolved! Bill sent to wrong email address

A number of months ago I changed the email address on my O2 account. On checking in MyO2, the change appears to have been correctly carried out but I am still receiving monthly billing information at the old email address. I have tried repeatedly to ...

Resolved! I have been over charged by scam phone number since I join o2 in 2020 from June

I have been over charged by scam phone number since I join o2 in 2020 from June. I have never use this number. I have join o2 to save money because i don't use my mobile.

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