Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade Sim to Phone?

When a new customer takes a sim I saw they can upgrade after 3 months.As long as you pay the first 3 bills on time are you able to upgrade only when I wanted a phone originally it was declined but was accepted for a sim so hoping I can pay 3 bills an...

Resolved! Refund

Anybody else waited nearly 2 weeks for a refund

Resolved! Upgrading to a tablet however using SIM on old phone

I recently upgraded from my Huawei P20 to an ipad. The contract with the ipad stipulated there were no minutes, however I was still planning on placing this SIM in my old phone and using the ipad as a stand alone device. However, now because of the S...

PAC Code

I want to move my number from EE to O2, I have a PAC code from EE. I put it in the form when I ordered my O2 sim. I activated my SIM over the weekend but my number hasn't transferred. I went to my local store in MORPETH to be told they can't help me ...

Resolved! Can I move from Pay Monthly to Pay as you go?

My contract is about to end in 4 weeks. How can I completely cancel rolling over my existing contract and have my phone number using one of Big Bundle Pay as you go?

Resolved! Wifi

I wood like to also have unlimited Internet all the time, iv finished paying for my handset I have unlimited texts and calling credit, but what I actually use most of all is my data, it costs alot having to keep buy more data, all my friends have unl...

Resolved! August Invoice Charges

It seems I have gone over my monthly allowance forAugust incurring a hefty bill. OK, I know I may have made some extra calls but one particular call is showing 47.1 mins! All I can think of is that I didnt hang up from the call properly or I made a c...

Resolved! Contract

Today I have received a text saying that I am currently out of my minimum contract term. You also sent me a link in the message that was not available. Please advise me as I am not sure what this means.

Resolved! I want to stay in the same tariff

I want to stay in the same tariff

Resolved! My bill

Hello basically you charge me £ 30 more or less for extra that I never asked it . My bill is wrong because I don’t wanna pay for something that I never ever add . Please remove this extra from my next bill

O2

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