Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 112996 Views
  • 20 replies
  • 5 kudos

Resolved! 01612776656 Scam?

01612776656 called today Please be awear this is a scam call block it. He did not ask for name. so initially was on guard as to who they were Did say they were from O2. Polietly carrying on but I was not interested and said so and hung up. Checked nu...

Jem_ by Level 1: Joiner
  • 4786 Views
  • 6 replies
  • 0 kudos

bills

cant seem to see my bills to then print keeps saying error any help

Anonymous by Not applicable
  • 723 Views
  • 8 replies
  • 0 kudos

WiFi calling cuts out after ten minutes

I love the new WiFi calling as I never have signal inside my house. However, if I’m on a call for longer than ten mins the phone call gets cut off and WiFi call disappears from the top of my screen for a minute then comes back.

Anonymous by Not applicable
  • 1760 Views
  • 8 replies
  • 0 kudos

Resolved! Roaming

Im going on holiday and want to ude my phone for photos if i set it to airplain mode will that work?.i dont want to be charged. £5 a day as i wont use it for texts or calls will they be turned off also?.

Anonymous by Not applicable
  • 887 Views
  • 7 replies
  • 0 kudos

Resolved! Incorrect tariff charge showing

Hi, I can upgrade today and I have decided to switch to the sim-only deal as I do not need a new phone. I chose the deal 5GB data, unlimited texts/calls for £15 (currently on offer), however it shows up as £24 per month on my app and on the profile. ...

Anonymous by Not applicable
  • 2270 Views
  • 12 replies
  • 0 kudos

Resolved! Moving from PAYG to Pay Monthly

I am thinking of taking out a sim only pay monthly but I want to keep my original number which was transferred over to O2 from my old network. I have credit on my PAYG sim, will I loose this?

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Anonymous by Not applicable
  • 11508 Views
  • 4 replies
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Resolved! Call centre opening times

Just phoned up and was told they were shut (at 8pm) clearly says on the website 9pm whats the deal? And no I'm not a platinum customer.

Anonymous by Not applicable
  • 11782 Views
  • 7 replies
  • 0 kudos

Resolved! Early Repayment

Hi, I currently have an iPhone X and still have a large ammount left to pay on my device plan.I was wondering if there was a way, when I get my student loan I could pay a large ammount so my device plan will be paid off quicker.I am not looking to pa...

Anonymous by Not applicable
  • 1269 Views
  • 3 replies
  • 0 kudos

Airtime / tariff confusion issue

Hi thereReceived monthly bill for December and the ‘airtime bill’ was £93.38!The tariff is only supposed to be £12.31 a month for 500 Minutes, unlimited texts and 500 MB data. I have only gone over on the minutes but this is because some of the calls...

Anonymous by Not applicable
  • 1956 Views
  • 5 replies
  • 0 kudos

Resolved! Outgoing services

I was late paying my bill and my outgoing services were cut off. I paid everything in full 2 days ago and my services still haven’t been resumed. How long does it take?

Mackie1 by Level 1: Joiner
  • 2208 Views
  • 8 replies
  • 0 kudos