Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5G Tariff

Hi. I have just purchased a Samsung Galaxy Plus 5G phone on contract with 60GB of data per month, unlimited calls and unlimited texts. I have received my welcome letter from O2 today and it says I'm on a 4G Tariff. I expected to say that I'm on a 5G ...

Resolved! Galaxy watch 3 not syncing to phone

Hello I have a new contract with 02 for a note ultra 5g and galaxy watch 3When I look at my phone I see two sims (sim 1 and sim 2), I bought the watch over a device planHowever when I tried to link my watch to the phone using the PR Code, after scann...

I get an error at checkout?

Hi Guys,I've got an odd error on the sales site... I'm trying to order an apple watch,however when I get righ to the end of checkout I get an error. 'Sorry Jason, somthing went wrong!' I've called telesales, they say they can't order apple watches it...

Bill overdue

I recently ported my number to another network, I also changed banks and so my direct debit was cancelled. When I received a text telling me I owed £10 I tried to call CS but struggled to get through. By this stage my final bill had arrived and was £...

Resolved! Payment line

Hello,Like a lot of people i am struggling to make a payment i will be able to do it on the 25th of this month.Tried to call billing and it pays a message like if important go online. Then terminates the callI go online get the payment management num...

Paying bill

I'm struggling with payments need help. My hours have been cut in work due to covid and we have just had a new born baby.

Resolved! I need to get my account details reset

Hi, have been smished, I need to get my account details reset, how do I contact customer services to do this? O2 web site just says “contact us immediately “ but gives no contact number or email.

Can not redeem company code from o2

I have an issue redeeming my code and get the following error message “You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started: 11/06/2020”I have got a contract with 02 just today when I tried to redeem...

samsung galaxy z fold 2

was wondering if o2 plan on offering the newly announced samsung galaxy fold z 2 on pay monthly was considering ordering through samsung but if o2 offer it i will upgrade my current phone and switch that way?

Delayed delivery

ordered a phone Friday 18th said delayed delivery 2-3 days, does that mean I get it in 2-3 days or o2 is getting stock delivered to them in 2-3 days?

O2

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