Suspicious Text

[BbSean]

My dad got a text today as follows

FromO2: we were unable to process your last bill. To avoid suspension of your contract , please update billing information now.

second message was a link to website o2-bills.com

to me it looks like an obvious scam.

anyone else seen or get a message like this.

[MI5 · Accepted solution]

Not exactly like that but similar scam attempts.
O2 advice here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

[Cleoriff]

@BbSeanIt could be a scam. Forward the email to the link in this site https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

Also contact customer services asap and ask for the status of your dads account https://www.o2.co.uk/contactus

[jonsie]

Hopefully your dad didn't click on the link. There was a spate of these a couple of months back so as suggested, check through My O2 that there has been no unauthorised spending on his account.

[BbSean]

Cheers for the replies, will check tomorrow when I see him

[Bambino]

@BbSean If it's not too late at night for him, you should contact him now. If he did click on a link and his account has been compromised, then potentially, so has his bank account.

[EmilieT]

Hi guys, we can confirm that O2 did not send this message and it is indeed a smishing text. Anyone who has received a fraudulent text message sent from ‘INFO’ please ignore it. If you’ve entered any information to the linked website then please contact Customer Service to reset your password and security question. Please remember that O2 will never email or text anyone asking to verify personal or financial details.

[jonsie]

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@EmilieT wrote:

Hi guys, we can confirm that O2 did not send this message and it is indeed a smishing text. Anyone who has received a fraudulent text message sent from ‘INFO’ please ignore it. If you’ve entered any information to the linked website then please contact Customer Service to reset your password and security question. Please remember that O2 will never email or text anyone asking to verify personal or financial details.

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Smishing?  Much better word....😂

[MI5]

I like it

[BbSean]

Apologies for the delay in getting back to you all.

First off thanks to everyone for the replies and the confirmation that it did not come from O2.

Thankfully my brother was on hand and he deleted the messages immediately.

checked his account online and confirmed that the last payment was made earlier in the month.

sean