Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120342 Views
  • 27 replies
  • 5 kudos

Resolved! STAC code from last network....

Hey all, basically my Vodafone contract ended today, I was told to send a STAC text to a number which will then cancel my contract. Does my new provider now O2 with new phone and new number have to be informed with this to complete the Vodafone contr...

Resolved! bringing my number with me to o2

Hello , my name is Gary and i phoned my PAC code to o2 on Saturday midday. It has been 48hrs and my number has not changed to my old Virgin Mobile number. How long exactly is this likely to take.

Resolved! Upgrade

Today one of your colleagues called to talk about an upgrade but haven’t got back to us when they said they’ll call back a half 1

Lavernbb by Level 1: Joiner
  • 1116 Views
  • 4 replies
  • 0 kudos

Resolved! Spend Cap

On a SIM only monthly arrangement I set the spend cap at £0 I may on occasion have to use my phone aboard and therefore should increase the spend cap to say £20 How can I change the spend cap limit?

LesH by Level 1: Joiner
  • 1015 Views
  • 2 replies
  • 0 kudos

Resolved! data useage

my data appears to be going down much quicker than expected... on my 02 it says i have used 15.5gb (i only get 15gb and brought a bolt on for 500mb) my phone says i have only used 5.8gb which seems correct since im not constantly plugged into high us...

chumlee by Level 1: Joiner
  • 707 Views
  • 3 replies
  • 0 kudos

02 Free gift redemption not working kondor

Hi, tried today to redeem my free gift from 02 but after entering my code it goes to a pick your gift screen but it stays blank and I cant select any gift on screen

R89POW by Level 1: Joiner
  • 2245 Views
  • 10 replies
  • 0 kudos

Resolved! My Contract has ended.

Hi, I currently have 3 mobile phone lines with O2. The first one ended this month. The second one ends 02/09/2019. The third one ends in 2020. How do I ensure that once the contracts end, o2 closes the accounts? i don't want them to continue the tari...

AbbasB by Level 1: Joiner
  • 401 Views
  • 2 replies
  • 0 kudos

Resolved! Change Name of bank account holder in payment details

How can I change the Name of the bank account holder in change payment details section?My phone was bought by my husband but the monthly payments are made by me.But in payment details, I can see my bank account details but the name of the bank accoun...

neha by Level 1: Joiner
  • 419 Views
  • 2 replies
  • 0 kudos