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DailyDarkly · 11-11-2024

Anyone else having issues with switch up online? I've gone through the process which was all fine then the final step to confirm order it comes up with a message saying sorry there's been a problem. It's done it twice now but doesn't say why just say...

DailyDarkly · 21-01-2024

Has anyone else had an absolute mare trying to use the switch up service. I've previously put a complaint in about it which they came back to me and resolved as much as they could. Pretty much admitted the process isnt up to scratch for the customer ...

DailyDarkly · 13-11-2023

Hey Bit of a random question but hoping someone can help. I’ve got switch up but it doesn’t allow me to upgrade online and I’m still within the 90 days. if the device balance is paid off online will it then allow me to upgrade online? im to impatient...

DailyDarkly · 06-07-2023

Hello, just looking for some advice Went into store to switch up my phone to the Samsung s23 ultra. The website showed a deal and an offer for earbuds for £1. The advisor couldn't see the earbud offer on his screen but could get the tariff and phone ...

DailyDarkly · 23-11-2022

I have to say this scheme is the most difficult one to actually use. I have checked stock online to see none of the phone I want near me. I called the store to ask and they had the make and model but not the storage size I want. They have said they w...

DailyDarkly · 11-11-2024

I've just been on chat doing it. Then at the end he said I'd have to go through the process again as he has server issues then disconnected the chat. So that's now a 3rd credit check that's been done. O2 has become a joke at this point.

DailyDarkly · 21-01-2024

I think the thing that grates on me more is that advisors will tell you one thing and then when you do that you get told something totally different. I wouldn't mind going into the store to do it as i've done in the past but they've closed the two cl...

DailyDarkly · 13-11-2023

So even though the upgrade option isnt on there because it says I've got switch up and to go in store, if i make the payment will the option be there to upgrage?

DailyDarkly · 22-09-2023

Hey Happy phone day. I was wondering if anyone knows if stores get a stock of the new phones in for regular sale or if it's just pre-orders that come in. I didnt preorder so was wondering if chancing luck they might have a few for general sale. Thank...

DailyDarkly · 06-07-2023

Thanks for your reply. So because I got the phone in the time period is it automatic that I'll get it even though it didn't show on the advisor's screen?

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