Online Switch Up

[DailyDarkly]

Anyone else having issues with switch up online?

I've gone through the process which was all fine then the final step to confirm order it comes up with a message saying sorry there's been a problem. It's done it twice now but doesn't say why just says try again later. 

I don't fancy a third credit check because the system isn't working. 

Any ideas on what it could be? 

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

Click Here For Social Media Support Links VirginmediaO2

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

@DailyDarkly 

There is a 6 contract limit on accounts so if you already have 6, doing a switch up online will fail as it trys to add a 7th.

Switch up is best done in store.

[DailyDarkly]

I've just been on chat doing it. Then at the end he said I'd have to go through the process again as he has server issues then disconnected the chat. So that's now a 3rd credit check that's been done. 

O2 has become a joke at this point.