Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250646 Views
  • 2 replies
  • 2 kudos

Why am I paying bill twice

I changed my bill date to the 3rd of each month that's been paid the last 3 months but still getting asked to pay on the 18th also

Waldo by Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling bolt on

I am in Bali and needed to use my phone. So I bought a bolt on for £6 a day. All good so far.However, still while in Bali, I need to cancel this bolt on so I don’t get charged tomorrow.I have opened my o2 app to chat to o2. Error message- server unav...

CharlesOb by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Payment taken

My services with you were cancelled on 03/09/2024, you have taken a payment for £10.65 on the 16/09/2024, please refund this

GillianAS by Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Esim

Hi there I'm currently on O2 and using a traditional SIM card but would like to switch to an esim instead. According to the O2 website, I should be able to get this organised through the my O2 app or by signing in on the O2 website. However, even aft...

Rali by Level 1: Joiner
  • 710 Views
  • 2 replies
  • 0 kudos

Resolved! When do I give my phone to o2?

Hey everyone!I have pre ordered the iPhone 16 pro max on switch up on release day with an expected delivery date for the 20th. However I have received a email and text message saying it could be delayed up to 1week. But delivery date has stayed the s...

Upgrading SIM Only Plan

If I upgrade my phone+sim contract to a new sim only contract. Can I activate through eSIM whilst in the EU? Just want to take advantage of prices before October when I'm back in the UK. Thanks!

Sptz87 by Level 1: Joiner
  • 562 Views
  • 6 replies
  • 0 kudos

I am an existing 02 customer

I have a dual capacity android phone and wish to keep my existing number, but to add another number to my system, what deals do you have on offer at the moment as the market is quite competitive.

Lowsun10 by Level 1: Joiner
  • 490 Views
  • 3 replies
  • 0 kudos

Human!

It’s crazy how I need to try so hard to get some actual human customer help, robots don’t do nothing…how do I get hold of a human living being on the other side of the phone, that can actually do something, such simple thing as giving advice??

Pj4 by Level 1: Joiner
  • 408 Views
  • 4 replies
  • 0 kudos