Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 225799 Views
  • 2 replies
  • 2 kudos

Increased tariff

My sim only tarrif has doubled, cant contact anyone?

Jbqs by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Resolved! Overdue

Hi I wasn’t contacted about my direct debit not being taken from last months payment. So these funds have now gone elsewhere as I wasn’t aware that they hadn’t been taken out my account I’m now being threatened to have my phone shut of if I don’t pay...

Sarah66 by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

My o2 account

My mobile phone tel no (REMOVED) was lost/stolen on 23 May 2024. This was reported. Please can you advise if my phone has been used or tried to have been used since then. Can you also advise what the current balance is on my bill. I have tried to acc...

Pompey08 by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Placed order yesterday

Hi,Placed my order yesterday and paid deposit, but at the end got email saying: "We need to take a look at your application. Hold tight and we'll get back to you within 24 hours." 24 hours already has passed and no update at all and it's impossible t...

Luis1985 by Level 1: Joiner
  • 312 Views
  • 1 replies
  • 0 kudos

Replace simcard

I have lost my some and would like to get a new one with same number 

no response about my order

I placed an order on Sunday and was told I would get a response within 24hours. It's Wednesday and still no response.. As order not processed no details on My02..... Tried calling contact number and on hold for 45mins.... I am about to change from NE...

AdePH by Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos

Phone

Why can’t find my order and it wasn’t ready at the store but taken the money from my acccount

Chaz-24 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Resolved! eSIM order

Hi, I’ve somehow accidentally ordered an eSIM whilst switching to a new phone with a different provider! I now have two sims on my new phone and want to cancel the o2 eSIM

Shaun60 by Level 1: Joiner
  • 292 Views
  • 1 replies
  • 0 kudos

Billing

Hi This months bill is far greater then the usual £13 and says data plan has been exceeded. I can’t access the actual bill as it keeps asking to send security code to a mobile number which isn’t to hand. Could the security code be sent via email addr...

Patricia4 by Level 1: Joiner
  • 275 Views
  • 2 replies
  • 0 kudos

Resolved! Contract / keep number

Hi, I currently have a SIM only plan and unfortunately my handset has broken. I am looking at taking out a new contract with a new provider but would like to keep my number. Will this be possible? If so would I need a PAC code?