Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Phone bill

Hi my phone bills have been paid however my account is blocked from calling texting using 3g and it diverts me to payment when calling someone. On the system it shows i havent paid £30.45 as i received a msg to confirm this. Can you pls help me out i...

Dez3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill


Hannah55 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 6month sim only to contract phone

I’ve been on my sim only now nearly 6months it’s saying I can up grade in 1month and so many days to handset has any one been able to get handset of them after 6months even with bad credit

claireL by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Account

I’m trying to sign into my account, and it won’t let me unless I have account number to change password

Abc2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Overdue bill

I have an overdue bill im getting texts threatening to cancel my contract if i dont contact o2 but i cant contact them as theyv cut my phone off. I can pay on the 28th.

Resolved! Contract Free Gifts

Has anybody upgraded their phones recently and promised a free gift, for it to never show up? I'm into my 5th month of waiting for Samsung buds. Chased up but no response.

CHH by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! New customer

Hi all I recently joined o2 and waiting for my new sim. I have given my PAC code to o2. Do I have to inform my old provider and will I keep my old number as I have been given another number . Thanks

Resolved! Bill payment

Hi I have recently been out of work and need to discuss my bill and my connectivity

Ash86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing phone number from different accounts

My current number I use is from a monthly contract under my Dad's name, and I've set up a new monthly contract under my own name - how would I go about carrying the number I had before onto this new one? The guides I can find don't help because techn...