Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Want to cancel my contract

I want to close this number [ REMOVED] as not used [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. ]

reducing monthly payments

Hi, I have been made redundant and need to reduce my monthly payment. how can I change my plan?

I had cancelled my subscription

N

Billing

I left 02 within the 14 day window of starting a sim only contract I have been in touch to cancel and was informed I didn’t need to do anything other than cancel my direct debit so I did I had to call back again as I was getting missed payment notifi...

Legit Email Address?

So I recently received an email from O2 and I wanted to make sure it was legit. It was regarding a late payment and states that a payment is overdue by X amount. It states that if not paid in 16 days that my contract will be cancelled and my services...

Resolved! Error code 08 Apple Watch Series 8 - no one at o2 can help!

Day 5:We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08. 3 o2 shops, phone calls into 202 no one ha...

Singnal

Hi, I’ve had no signal on both of my contracts for 3 weeks and feel I shouldn’t have to pay this months bill when I haven’t had access to my phone

No way to reach O2

Hi. I recently had to cancel my PAYG with O2 and switch to pay monthly as my SIM card failed and they said that would fix it. I am yet to receive my SIM over 2 weeks later. O2 has no email address for customer service and I cannot call anyone to help...

Resolved! Upfront Cost Refund

Hello, I'm posting this in the hopes of being told exactly who I should speak to as I've gone round in circles so many times that I'm dizzy. I upgraded my phone with O2 Switch Up on 6th August. Unfortunately, I didn't receive the order as I had a mis...

Which Payment Method?

I've just set up a new pay monthly account. Account No: [MOD EDIT: Personal info removed] I've completed a DD mandate but you also took my Amex card details. Which one of these will you be using for billing and how do i put a stop on the other one? T...

O2

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