Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No charger plug came with new phone

I received new phone and just a lead but no plug wondering why that is my phone is a Samsung s23fe

Rolling plan

How do I cancel my rolling monthly plan ?

new order click and collect

i ordered a new phone on the 27/08/24 for click and collect on the 28/08/24 and i'm still waiting for the message to say it's time to collect i can't get though to the store i just keep getting text messages saying sorry your order has taken a little...

Data usage warning message

Why do I get data warning messages when I am on an unlimited plan?

Loggin in

I’ve no longer got access to my previous phone number which is linked to my 02 account. When I try to sign in it needs a code from my phone number but I can’t get that now therefore I can’t sign in.

Leaving O2

Hello, hope you are well. I wish to end my contract with O2. I was text a code however I only have an iPad with an O2 contract so am unable to receive/send text messages on there. Could you help me with cancelling my contract please. Kind regards, Me...

Phone bill too high

Hi, I'm looking to see if I can get my phone bill down please as it's too high.

Query

I have a contract with you. And I an being charged for Disney plus. I cancelled this about a year or just less ago. After the trial ended I cancelled???

Proof of usage and insurance help pls

Hi guys Been in contact with o2 for a proof of usage document. I accidently broke my phone at the gym and o2 doesn't log phones not bought from them. I had s24 ultra and been using it on the network until it broke yesterday. Need help as insurance ne...

PAC code not working

I’ve recently swapped over from another network and given my PAC code several times online and on the phone. I’m still continuing to pay for two pay monthly contracts as the PAC code isn’t working and my number has stayed connected to my old network?...

O2

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