Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Return an item for Exchange

I've ordered the wrong size Apple Watch 7 online and want to exchange for larger size, do I have to send it back through royal mail or can I take it into a store to swap?

Now can’t text Heart Radio!

I’ve never had a problem texting Heart radio (82122)… for the past few months I can’t. Says ‘Not Delivered’ in red EVERY time. Spend cap never reached now…(none used!!!) and no blocking to premium rate numbers. Not changed settings or phone or contra...

MrsH1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Extra £150 o2 recycle offer

Good evening, Hoping someone can help. I purchased a new S21 5G from o2 and the offer for an extra £150 runs out tomorrow at midnight on trade in of old phone with greater than £0 value. I am trying to recycle my old s10e and using the order number i...

AndrewCee by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade

I was speaking to someone online yesterday about an upgrade offer and would like to arrange an upgrade today

Griffck by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change payment date

Hi I want to change my payment date to be the last working day of the month please

Resolved! Abroad roaming

I am travelling from UK, via France to Belgium, Tuesday 26 until Sunday 31 October. How can I set my mobile phone for roaming please?

Resolved! 3 weeks

just wanted to know why there is a 3 week delay on the iPhone 13 pro max

Resolved! Samsung S21 stuck in download mode after software update

I've just done a software update on my samsung s21 and am stuck with a blue screen saying 'downloading do not turn off target'. All online advice says to reboot which I have tried repeatedly but comes back with the same screen. Has anyone else had th...

Lisa_T by Level 1: Joiner
  • 1 replies
  • 0 kudos

Bt14 7gw

Help....I have a galaxy s20 the thing is I can't receive notifications or sound for miss calls or text can anyone help plz and thank u ..

Ells by Level 1: Joiner
  • 3 replies
  • 0 kudos