Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! £250 taken out of my account

28th November O2 took £250 out of my bank account when I got an upgrade even though they said they would wave this upfront cost. I have been trying to get this back ever since, spending over 12 hrs on the phone with no success. I have had 3 contracts...

paul39 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Simcard

Good evening my simcard doesn't work, you can send me a replacement simcard

Arpad1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone contract.

Hi before Christmas I dropped my phone and now the screen doesn't work and didn't have insurance on it. I still have over 12 months on the contract which I know i still will have to pay. Is there any way I could take out another contract with yoursel...

Andy84 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Message not sent, number incorrectly formatted

Hi all, I've just switched the O2 from Three on a SIMO deal. I provided my PAC code as part of the sign up process so I could keep my existing number. The new sim arrived and I had a text telling me to text the word swap to complete the porting proce...

Paul1980 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi can anyone help me ! I am being charged crazy amounts each moth for premium text 03330030581 code number 88222 can anyone advise me what to do and can I get my money back thanks

Andysurt by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! My bill

Hi there I’m gonna pay my bill on Friday 

Resolved! Bill and Customer service

I've had a sim only deal which I ordered on the 2/12/2021+ my SIM was blocked from calls, Text and data until the 6/01/2022! When I rang it said my bill was £16(which is correct pmth) Went to use the phone and I apparently still owed £36+? Phoned and...

Nikkig47 by Level 1: Joiner
  • 1 replies
  • 0 kudos