Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel my plan

Cancel my contract!

Stuck at credit check

So i’ve been stuck on credit check for a week now, called customer service to get an update to be told they couldnt find my order and to try placing it again, which im obviously not gonna do because ill be paying for 2 if the first one ends up going ...

Resolved! Cannot find “Request a new SIM card” on My O2

I get a new phone and want to transfer my eSIM from my old device. It continues to fail and therefore I want to request a new SIM card. I’ve seen some walkthroughs that directs you to to my o2 app or website to “request a new SIM card” or “swap SIM c...

About My o2 business

I have a contract but I need help as I've gone on to my o2 business app and it nit showing me to pay bill or anything what can I do so I need to ring them up or to see if I need t pay my bill ?

O2 refresh question

Hi I don’t have a good credit score so is it worth getting a cheaper phone on contract then save up and pay it off and then get a top of the range iPhone? Is that allowed and how long can you wait before you upgrade the cheaper phone ?

Top up

How do I top up my data if my set date is yet yo reach?

Resolved! keeping phone number but transfer of account

good afternoon! I would like to take over the payment of my phone on a sim only deal from my parents to myself whilst remaining with my current phone number! please call on ************ [Mod edit: Please do not share personal details as your posts ar...

Data issues yet I’m on unlimited

Hey! I recently upgraded to new phone. My o2 account online is saying I have no data left but I’m on an unlimited plan!!! I tried the conversation on o2 app but they do not understand. Anyone else had this since upgrading??

Resolved! Switch Up

How does Switch Up work for phones with long delivery times? I want the 16 Pro Max but there's no delivery expected for 3 weeks at least. If I pay the £1.00 up front fee, go through the motions etc, will O2 expect me to send in my existing device now...

Cancelling my sim

Hi guys just wanted some help I cancelled my sim/contract today and I was wondering if I needed to pay anything. I do have a contract for a phone that im nearly a year into and its already paid off but its got 2 years and 4 months left and my sim say...

O2

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