Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! No service

Paid my phone bill off,took out a new contract and a new phone with the same number. Got given a new sim,put it in and it's been saying no service for over 24 hours now! Ive tried everything. Help!!

Danielle7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Leaving O2

I've left O2 & have a new contract elsewhere. I've had a email saying I owe a months back payment but I can't contact anyone online to find out how as I have no account now. There is nothing on the website for this problem & I've been threatened with...

Resolved! Air time tarrif

Hi can anybody advise please how I can find out how much longer I have left on my contract ? Iam about to make my last payment on my device plan but didn’t know if Iam still under contract in the air time. Thank you

Wp by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill payment

£184.48 .....This is the large bill I have received this morning and only then did I work out why I couldn't make calls or access the net today..I could only manage £25 as I am already in my overdraft and Don't have enough to cover all this cost so I...

ALF33 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Replaced SIM Card

I would like to ask a new SIM card please 

Fabiano by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Web chat with advisor???

Says you can chat with a advisor online but can’t find anything to put me through to one. Just keeps chucking me to pages that make no relevance to me going to web chat??

Alex1989 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Does Sim Need Enablement for use outside UK?

I have recently returned to O2. I remember in the past I had to have my sim enabled for use outside of the UK. Is that still a requirement? or am mis-remembering?

Nytram by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New contract

Recently set up new contract, phone is out of stock. Looking to change the phone.

Sam211 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 02 free offers with new contract

New contract, what if I don't like the free offers offered with my new contract, is there any way of changing the offer?

actopix by Level 1: Joiner
  • 1 replies
  • 0 kudos