Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Incoming calls only

I've tried ring 202 and it won't connect

lost phone

cannot find the procedure to block my SIM this is not good enough

Poor o2 service

Hi 5 days ago my son accidentally turned on all restrictions on my o2 account and i cant switch off after this I talking to O2 consultant the consultant said they had been turned off but up today I not have access to the network and I cannot make or ...

DPD Nightmare Part 2 | What's happening if they indeed lost the parcel?

First post that I'll try to make useful for others Part 1 wasn't shared here but DPD sent the delivery PIN to the wrong number on file. After contacting O2 via social media, they were able to push for the update and I've got my PIN. Great? No - now i...

Order

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Resolved! Can’t make a payment

Good Morning, I have tried several times to get into ‘make payment’, but every time is says ‘you can’t access this page’.Where can I make a payment please?

Lost job options available

Hi there I've recently lost my job, I have a 5 year old daughter to take care of and a home to pay for, I currently have 3 lines open for my family with o2, the monthly bill equates to approx £140 a month, which I've had no trouble paying since openi...

Resolved! Change payment date

Hi I’ve just recently paid my bill to this number and next payment date is due in 26/1024 can I change it so it comes out in the 14th if each month obviously it’s paid until the 26.1024 so can it be change to the 14th starting from 14.11.24 then 14th...

Order awaiting approval

Hi, I placed an upgrade order on Sunday but it is still waiting approval. Could you please advise what is taking so longThankyou

Resolved! Upgrade possible?

So I have a Samsung tablet on my account which is paid off, I want to upgrade it to the Apple Watch Ultra 2 black but when I go onto the upgrade options it only gives me Samsung watches. I already have the maximum amount of lines on my account so thi...

O2

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