Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 contract via virgin

Helloi I have a sim only contract combined with my Virgin media contractthis contract ended in August, I spoke to one of your team to terminate the contract and have now realised this has not been sorted and I have been charged for September I wish t...

Resolved! Online chat

Is there any way I can pay my bill online and also is there any online chat service from them ?

Refund

Hello I am due an refund but don’t know how to update my bank details can you help

Resolved! On O2 Travel roaming

If I am overseas in Spain & I receive a call from UK will I be charged?

Paying final bill

I have received an email to pay my final bill on the o2 website, but when I log in the bill is nowhere to be seen. How am I going to pay it?

Return with slightly damaged box

Hi,I’ve contacted customer services and they have arrange the return for my phone so I can exchange for another one. But my only concern is there is a small rip/damage to the inside of the box, all the other accessories are fine. Will this affect the...

Voucher

Hello I have emails saying my voucher will expire but I can’t find a voucher on my account for what it is for

Live chat

Does 02 still have a live chat feature

Resolved! switch up

Hi I was wanted to check I could upgrade on my switch up?

Resolved! switch up confusion

Hello all,Recently, I tried upgrading (switch up) my current phone to a newer model through the call center, but I got a bit confused, so I have a few questions.1. From what I understand, I need to commit to a new tariff from the start. But If I don'...

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