Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Premium MSG charges on my bill what are these for?

HiI have 3 additional charges on this months bill marked as “Premium MSG” 2 of these are for £10 each and 1 for £0.15 and I don’t understand what there are for and also is there a way of avoiding these additional charges in the future?

I have just joined 02 SIM. I want to add another sim but it won't let me

Add another sim

Three phone numbers - only one visible

Hello, I have 3 tel. numbers with O2 pay monthly. I can see and manage only 1 of my numbers on the Online system. When I add other 2 numbers nothing happens. Kind Regards, Dariusz

Error code 14 - Apple Iwatch

Upgraded my IPhone 2 months ago and my Iwatch hasn’t worked since. Both devices are with O2.Called O2 a number of times and eventually the agent swapped my IPhone Sim to an ESIM and said this should then allow the watch to setup cellular again. NO! I...

Resolved! Notice to leave

hi, do I need to give notice before my 24 month contract ends or will it end automatically?

Resolved! Upgade

How can I upgrade a second phone using my original my02 on a different phone

New and old mobile deal.

I have been with 02 for years and I have just 'upgraded' from a plan costing £9.92 per month to one costing £8 per month with more minutes, etc. My question is two-fold. Why do O2 not inform their existing ,valuable' customers that they are paying mo...

Resolved! Leaving o2

I'm trying to leave O2 but no one at O2 answers my call......

Genuine text

How do I know if an o2 text is genuine

Resolved! Monthly bill before Sim delivered

Hi - I have received my first monthly bill two days ago but I have not even received my Sim yet ( never mind activated it) so I'm not sure why I have received my bill already?

O2

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