Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change of Billing Date

Good Day My account was activated on the 1st of June. I have noted that my first payment is due on the 16th of June and another on the 1st of July. I thought I would have 1 payment at the end of each month. Can this be changed to the 30th of June, so...

Disney + added to my account 3 times

Hi, I have just had mt bill sent to me and it includes Disney + 3 times.I only want the 7.99 one added. Please can you remove and refund me for the other 2 lots of 10.99. Thanks,Hannah

Resolved! Cancelling

I want to cancel my contract. I have the o2 sim as part of virgin tv deal. I don’t use the sim so can’t log in to my o2 account as I can’t get the security check number.

Resolved! Rolling plan

Hi ! This is Denisa, I have an issue with my rolling plan, today was supposed to take the money from the account but I didnt have them. And now I did a top up with 20£, as the rolling plan, but I dont know where I should press to take the money and r...

Confirmation email

I have ordered an iphone a few hours ago and recieved the contracts document email but i havent recieved the confirmation email. Is this due to me only just opening my account when getting the phone? I selected the click and collect option so does th...

O2 now credit checking for upgrades?

I went to upgrade my phone last night everything went as I normally does until I had a message saying "We need to process your application this could take up to 24 hours" I also had an email saying the same thing. I thought this was an error so went ...