Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115712 Views
  • 24 replies
  • 5 kudos

Resolved! Upfront payment issue

Clicked to pay a upfront payment towards a new phone I ordered. But the upfront payment hasn’t came off and is now charging me more monthly than I expected

Resolved! My phone has been stolen

Hi, my phone was stolen last night please could you block my sin and my phone from getting used please

Mattjeff by Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Resolved! Can I reactivate my account

My contact is coming to an end and I was going to change network but this has not worked out. Can I reactivate my original account and number?

Vee121 by Level 1: Joiner
  • 111 Views
  • 2 replies
  • 0 kudos

Resolved! upgraded and not working

Hi can anyone help, I upgraded this morning and now my phone won't text or handle phone calls

Vic4 by Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos

Resolved! Data

How do I set a cap on my data 

VMC by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos

Resolved! Keying through discount

I was told that my discount could be keyed through through the app separately once the phone was received. How do I register for the discount using the app?

Andy53 by Level 1: Joiner
  • 76 Views
  • 2 replies
  • 0 kudos

Resolved! SIM card

Hello could you tell me how much is on my full bill please?

Megan23 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! Change a recent order

I have ordered the wrong colour Apple Watch can I change this in the original order?

JG72 by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos

Resolved! adding a spend cap

can anyone tell me exactly how to go about adding a spend cap on the monthly usage of my new smartphone? I seem to go round and round in circles.

APN by Level 1: Joiner
  • 96 Views
  • 2 replies
  • 0 kudos