Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 252598 Views
  • 2 replies
  • 2 kudos

Upgrading plan when on 12 month airtime?

Hi, I'm about to get the 30gb sim only plan for 12 months, however my data requirements may go up and I would like to know whether I have the ability to upgrade to the 100gb plan during the 12 month period.Thank you in advance.P.S. would this mean th...

Alec2 by Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos

Resolved! eSIM didn’t swap over to new iphone

Hello, as above, my eSIM didn’t swap to new iPhone, how can get a new one or transfer the old one? The instructions have me going round in circles! thanks

JR1916 by Level 1: Joiner
  • 436 Views
  • 1 replies
  • 0 kudos

Stuck at credit check

So i’ve been stuck on credit check for a week now, called customer service to get an update to be told they couldnt find my order and to try placing it again, which im obviously not gonna do because ill be paying for 2 if the first one ends up going ...

Kyi2 by Level 1: Joiner
  • 737 Views
  • 5 replies
  • 0 kudos

Resolved! Cannot find “Request a new SIM card” on My O2

I get a new phone and want to transfer my eSIM from my old device. It continues to fail and therefore I want to request a new SIM card. I’ve seen some walkthroughs that directs you to to my o2 app or website to “request a new SIM card” or “swap SIM c...

LEricZ by Level 1: Joiner
  • 1113 Views
  • 4 replies
  • 0 kudos

About My o2 business

I have a contract but I need help as I've gone on to my o2 business app and it nit showing me to pay bill or anything what can I do so I need to ring them up or to see if I need t pay my bill ?

K293 by Level 1: Joiner
  • 373 Views
  • 2 replies
  • 0 kudos

O2 refresh question

Hi I don’t have a good credit score so is it worth getting a cheaper phone on contract then save up and pay it off and then get a top of the range iPhone? Is that allowed and how long can you wait before you upgrade the cheaper phone ?

Obee by Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Top up

How do I top up my data if my set date is yet yo reach?

Moses1 by Level 1: Joiner
  • 371 Views
  • 1 replies
  • 0 kudos

Resolved! keeping phone number but transfer of account

good afternoon! I would like to take over the payment of my phone on a sim only deal from my parents to myself whilst remaining with my current phone number! please call on ************ [Mod edit: Please do not share personal details as your posts ar...

leah12 by Level 1: Joiner
  • 410 Views
  • 1 replies
  • 0 kudos

Data issues yet I’m on unlimited

Hey! I recently upgraded to new phone. My o2 account online is saying I have no data left but I’m on an unlimited plan!!! I tried the conversation on o2 app but they do not understand. Anyone else had this since upgrading??

JC1979 by Level 1: Joiner
  • 665 Views
  • 3 replies
  • 0 kudos