how to stop going over data

Anonymous · ‎16-06-2017

this is my first time on a monthly contract i would like to know how i can block my son going over his data and being charge extra. thanks in advance

MI5 · ‎16-06-2017

Data section of T&C's here and although it mentions that you may be charged it's not specifically saying it will be £1 a day http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms#data-charges

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-06-2017

You need a degree to understand the terms now. Let's hope admin can clarify

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎16-06-2017

It appears that the latest terms only apply to tariffs taken after 11/11/14 too !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-06-2017

Another change that needs to be highlighted. Mind you its that time of year where changes happen

jonsie · ‎16-06-2017

@MI5 wrote:
It appears that the latest terms only apply to tariffs taken after 11/11/14 too !

Yes I noticed that. Older tariffs I think data is still stopped.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

darrengf · ‎16-06-2017

A degree. I go through terms all the time, there mind blowing and talk jargon.

but old tariffs are still capped, new Tariffs are defiantly not. I can't even say if o2 will cap them.

Its like they are desperate to get revenue any way they can and with EE, Voda and Three that can cap data, o2 have back tracked and done the opposite. What's going in in O2 minds?

like I said, it change a while ago, but I wasn't sure if it was correct and then totally forgot with all the roaming stuff

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

MI5 · ‎16-06-2017

It's just madness!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎16-06-2017

One thing I can't see is there mentioning how much data you get for your Extra £1 per day or if it's speed capped.

all it says it's £1 per day max.

Mmmmm

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

Anonymous · ‎16-06-2017

@darrengf I expect it's £1 a day to access the web then whatever MB charges they spring on you

MercedesS · ‎20-06-2017

Hello guys, thanks for letting us know!

We are checking if we can get an update for you so we can help to clarify.

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

O2

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...