Charged Twice.

[Raido]

Hey,

So I've always had trouble with my payments. Weather it be the nightmare of trying to change the billing date or just getting bombarded with overdue messages because the payment date hasn't changed. 

So I went through this recently. Bill comes out on the 26th I get paid a week after. So it becomes overdue. But when I get paid, pay the bill straight away. 

My problem is O2 have now charged me twice. It said the first time they were doing maintenance so the payment wouldn't show as going out. But I wake up this morning to find that I can't make calls or use data? So I had to pay the bill again even though I already paid the outstanding bill. 

I don't particularly want to call the "customer service" because only they're pretty useless. Last time they could barely understand me, I could barely understand them and they just sort of gave up and told me to stick it after an hour or so. 

I'd there a way I can go in store go in store for this or am I doomed to give em a ring?

[Enlli]

Not sure if the store can deal with it but if you go make sure you take photos ID

The social media teams are UK based and usual get good results.

Message them on Social Media. 

Facebook (https://o2uk.co/O2CFB) ,

 X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

For Payment Management you can call

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[MI5]

@Raido 

How about this for an idea?

When you get paid, ringfence the amount for your bill, that way, when O2 call for the direct debit, it will be honoured by your bank and bill will be paid without any drama.

You know you need to pay the bill anyway, so manage your money accordingly.

Guide: How to Pay Your Bill (Airtime & Device Plans)