Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! new sim supplied, when the number tested shows as a Tiawan number

when the number tested shows as a Taiwan number

Resolved! Unable to send text message error sim 1 error 38

I’m unable to send a text message. It just hangs and says ‘sending’. I have tried a couple of other numbers and they struggle but sent ok. The message says unable to send message error sim 1 error 38. My signal is fine and tried it with wi-if off and...

Resolved! How do I cancel my contract?

I have stopped using this account, but sadley I have lost the SIM so I am unable to cancell the account?

Resolved! Voicemail and the speaking clock

I have a £10 big bundle and plenty of minutes left.I see that I have a missed call and also there is a message on my phone that I have a voicemail message and to call 123.I call 123 and get put through to the speaking clock and am then charged 20p.Th...

Resolved! charge to mobile

Has anyone successfully used Charge to Mobile to buy ITune vouchers? I keep getting the same message saying I've requested too many - try again later.

Resolved! How do I add more data to my account?

I would like to add more data as I have used mine and would like a little extra. Does anyone know how I could add more data. Thanks x

Resolved! Are O2 payg unlocked

As per title says are O2 payg phones unlocked so any network sim will work in the phone

Resolved! Pay as you go, how do you change card details??

I have my new debit card which is valid from now and has a new security code. How do I change the card details when I top up on my phone? I tried today and put in the new security code but it didn't like it. Many thanks!

Resolved! Transfer of funds to alternative sim.

I have managed to drop one of my PAYG phones into water, and it has drowned. I have £9.98 credit on this phone, how can I transfer this credit to my other PAYG phone?I did a chat, but the operative was not able to assist.Thank you.Did a search, and t...

Living abroad

Hi All,I’ve just changed from a pay monthly account to PAYG as I am going to live abroad and wanted to keep my number. Although I will only use the phone when I’m back in the UK, I was told that I had to make at least one call every three months to k...

O2

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