international texts

[peter354]

Am unable to send texts to morocco , though i can phone using the same no

everything I text to this number gets the message  'message not delivered '.I have a international sim add on and have a good balance and can text uk. Am on pay as you go

[MI5]

Phone setup must be OK as you can text UK so can only assume it's a problem at the receiving end.

[jonsie]

Maybe they accidentally blocked your number in their message settings. Worth asking them to check.

[MI5]

Have you also checked for sure if they are receiving them?
Your phone needs a handshake from the receiving phone's network and if it doesn't get this it would show a send failure. As it's a foreign network it may not be sending the signal back correctly.....

[EmilieT]

Hi @peter354, and welcome to the forum  Please let us know how you get on with this, and if the suggestions above help you sort it out!

[peter354]

Thanks for your help will check if accidently blocked, but suspect not as 

surly it would block telephone calls

peter

[darrengf · Accepted solution]

@peter354

Normaly if it’s blocked, it’s blocked for both Sms And Calls,

Ok couple of questions,

its not a U.K. number you are sms?

Have you ever been able to sms the, before?  I mean same number.

Have they recently changed there own Moroccan mobile network. I.e. gone from one to the other.

What network are they on, Morocco has 3 main mobile networks.

Orange Morocco

Maroc telecom

Inwi

Morocco has a prefix or +212 then minus the 0 which is the Trunk prefix.

Now if all is correct, you will need to speak to O2 direct and request for them to look into the issue.

its possible that the International SMS are being refused by the receiving Network in Morocco or by the International SMS system it self. O2 may not have the rights to send to the network it self

Calling the number goes goes via one system

SMS goes via another System

Neither of them use the same route I’m afraid.

So even though calls are going through fine, SMS may not and vice versa.

Also o2 will need to have an arrangement with the network in Morocco to accept o2 U.K. sms.  Again they may have an agreement with calls but not with SMS.

o2 customer care would not know of they do, but the back end team should after investigating.

[Marjo]

Hey @peter354, any luck with this one yet?

Cheers guys for the troubleshooting @jonsie, @MI5, @darrengf!

[peter354]

Hi have got over the problem by signing up with vodaphone and change cards when texting morocco

anoying but seems the only way

peter