Solved: ESim now available on pay as you go

Egg7112 · ‎26-09-2025

My question is can my number get transferred to the new esim from the physical sim without having to go into the store? Could I get it done online? Or should I keep my physical sim

madasaf1sh · ‎26-09-2025

@Egg7112

Yes you can get an o2 PAYG esim (confirmed on other sources), but only in store... and to be honest if anything goes wrong you can only replace it in store..
So tread carefully..
And that screenshot is from this page https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/esim

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎26-09-2025

@Egg7112

1 - don't trust AI

2 - stay with physical sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎26-09-2025

@Egg7112

Yes you can get an o2 PAYG esim (confirmed on other sources), but only in store... and to be honest if anything goes wrong you can only replace it in store..
So tread carefully..
And that screenshot is from this page https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/esim

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Enlli · ‎26-09-2025

I think all the regulars here would advise staying clear of an eSIM unless it is absolutely essential.

Too much hassle if you need to change handsets

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎26-09-2025

Especially with an in store only requirement, which although limiting, ironically, may well be the easiest way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-09-2025

What they said!! ^^^^

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Egg7112 · ‎28-09-2025

The thing is, though, I have a LycaMobile US SIM, which I don't want to switch to eSIM because I have had issues with them in the past. My O2 SIM is only really ever used for roaming, and I could keep that on my phone without having to remove it.

MI5 · ‎28-09-2025

Go for it then @Egg7112

but you'll need to go in store to swap to it and keep your number.

You'll need to take photo ID with you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

ESim now available on pay as you go

ESim now available on pay as you go

Setting up a Virgin Media O2 account

U Switch

refund required

Data usage doesn't go down