Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Port Authorisation Code

FOR ME NEED Port Authorisation Code

Error Code

Always keep getting Error Code 500 when I try to top-up the Sim Card, without this I cannot use the phone - is there a solution?

Resolved! Order confirmation

I ordered a handset 4 hours ago, the money has been taken from my bank and I have an order number but I haven't recieved the confirmation email. There are no guru's available online and if I don't have a phone to call, hence the reason I bought one! ...

Resolved! Changing phone both pay as you go

Looking at Upgrading to a new phone,Have a LG but wanting to go to Samsung Galaxy J5 2017but want to keep the number etc, can I just use the same Sim card in the new phone, Then can I purchase a new one for the LG to give to my mother. Also don't rea...

I topped up £20 for my £20 big bundles but I only got given 1000 minutes

I have the £20 Big Bundles and the O2 website says with £20 you get:2000 minutes, 2000 texts and 6GB of 2G/3G/4G data in the UK with data rollover of up to 6GB a month, subject to bundle caps in exchange for £25 each month. Includes discounted intern...

Resolved! reguarding not received 02 rewards

i was sent a txt saying i get my rewards of 3.00 on 22/3/18 so waited for my top up date sunday 25/3 sent txt to claim t back . got a reply back saying ive already claimed t wen i avent.also normally get 4,50 rewards back not 3.00 thankyou julie redm...

Resolved! A month until bundle becomes active?

Why do I have to wait a month for the bundle I purchased today to become active?

Resolved! Lost my simcard

Hi,Lost my sim card during my business trip. I’d like to have a new sim card but keeping the same number.Is it possible? If so, how should I proceed?Thanks

Checking WiFi usage

Hi guys...Does anyone know how to get to the 02 page that shows WiFi usage?

Resolved! Merging two into one

I have two phones with two separate numbers, both on pay as you go.... is it possible to merge the two accounts so that both phones will have the same number for making and receiving calls?

O2

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