Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

I topped up £20 for my £20 big bundles but I only got given 1000 minutes

I have the £20 Big Bundles and the O2 website says with £20 you get:2000 minutes, 2000 texts and 6GB of 2G/3G/4G data in the UK with data rollover of up to 6GB a month, subject to bundle caps in exchange for £25 each month. Includes discounted intern...

Resolved! reguarding not received 02 rewards

i was sent a txt saying i get my rewards of 3.00 on 22/3/18 so waited for my top up date sunday 25/3 sent txt to claim t back . got a reply back saying ive already claimed t wen i avent.also normally get 4,50 rewards back not 3.00 thankyou julie redm...

Resolved! A month until bundle becomes active?

Why do I have to wait a month for the bundle I purchased today to become active?

Resolved! Lost my simcard

Hi,Lost my sim card during my business trip. I’d like to have a new sim card but keeping the same number.Is it possible? If so, how should I proceed?Thanks

Checking WiFi usage

Hi guys...Does anyone know how to get to the 02 page that shows WiFi usage?

Resolved! Merging two into one

I have two phones with two separate numbers, both on pay as you go.... is it possible to merge the two accounts so that both phones will have the same number for making and receiving calls?

Resolved! Data allowance

I can’t find this anywhere but does unused data roll forward into the next month’s allowance. I sometimes don’t use it all and it would be good to know if it does. Thanks.

Resolved! PAYG SIm Card

Fitted new Sim card, former o2 mobile number recognised but cannot make any payment as it says the number is not recognised.What now?

Resolved! 3-2-1 pay as u go data charges con.

I have a Gps device on payg which acording to 02 says I used 30mb per month on average when I buy a data add on. ..but when I don't buy this add on I get charged an extortionate rate I all of a sudden use 30mb per day and my credit quickly zooms down...

Trying to leave PAYG with refund

After trying out O2 for signal for a few months.. (it’s dire and so are the speeds) I’m going elsewhere.. I know some of you have had the email from Marjo about leaving PAYG, forfeiting your number but getting a refund... which is why I’m posting thi...

O2

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