Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! lost sim card

Lost mu phone with o2 pay as you go sim. How to get a replacement?

Hotspot issue

I have two phones, a Motorola Moto G 3 and a Motorola G5. I use Big Bundle data tariffs for both. When I try to use the G5 as a hotspot, it connects perfectly to other devices and I can browse without a problem. When I try to do the same with my G3, ...

Resolved! Top ups

I use pay as you and use my phone for calling aboard etc . I just noticed I have nearly 100 pounds of money on my account.. I top up monthly 20 pounds .. I have a blackberry phone .. so how can I take some of my credit back??

Resolved! Data overcharging

I got a new pay as you go sim with £10 on it with a data rate of 1p a MB Quickly used up the credit and I was very surprised, went to see how much data I had used and my phone said just over 300MB (should be £3 of data) whilst I had used next to zero...

Resolved! block calls

Can anyone help,i need to block a number,i have a nokia asha 302

Resolved! transfer pay as you go balance to new phone?

I have changed phone and number. How do I transfer pay as you go balance to new phone?

Resolved! Big Bundles Clarification

Hi. I was wondering if someone could clarify something for me. Apologies if this is a bit long-winded... I've been with O2 for years now and have been on the Text & Web tarrif for as long as I can remember which I've been happy with for how I use my ...

Resolved! How long to unlock an iPhone

How long, on average does it take to unlock an iPhone for use with a different carrier?

Resolved! Keeping same number

O2 online chat not working. I am trying to find out how to keep a phone number when I change phones. I'm staying with o2 but new phone requires a micro sim so I'm not sure how to transfer number over. Thanks

Resolved! Wifi Extra – London Underground

Hello I''ve just swithed to o2 PAYG from pay monthly and I can no longer connect to the Wifi Extra on the London Underground. I get the error message 'unable to join wifi extra' or 'password incorrect'. I tried calling o2 but the said they don't cont...

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