Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Voicemail enquiry/Customer Service

This evening, I woke up to find a voicemail message had been left. I dialled 901 to retrieve it, but the signal wasn't great, and I somehow managed to delete it before I was even able to listen to it. I phoned 4445 this evening, and spoke to call han...

Resolved! Confused about PayG

On a PAYG phone do you have to top up every month? So confused. I want to get a PAYG phone but won’t need to top up every month.Thank you in advance

Error 28 - I Can't Text Several Contacts

Friday night I ran into an error when attempting to text one of my contacts. I tried several times but each time I got a message saying "Error 28." When I had another look I realised my dual sim phone was trying to use Sim 2, despite being the second...

Resolved! Use phone abroad with foreign sim

I recently paid off my Refresh contract and kept my number for PAYG. I moved to Brazil and wanted to use a sim card from Brazil. It says my phone is blocked. How can i get this unblocked to use a brazilian sim?

Promo texts

Hi, I get quite a few texts promoting O2 offers but they always seem to only apply to people on pay monthly , I have tried phoning the number in the texts several times to stop them but they still keep coming.Is there any other way to stop these? I c...

Resolved! Overseas costs

I am in SAfrica at the moment & only using my UK smart phone for WhatsApp messages when on Wifi. I keep receiving calls from unknown numbers but not answering them. I block the caller but keep getting O2 messages saying “you missed a call from me ......