Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Moving to another network

I have an O2 PYG sim in a phone I use for work on which work colleagues and the company's customers conact me. I am also a long standing O2 monthly contract customer (25 yrs) with my personal friends/family phone.My boss now wants to supply me with a...

Resolved! Visual Voicemail activation

Hi, I just got a PAYG SIM in my iPhone 7 (latest IOS update) and have topped it up with 10 quid, it's all working apart from no Visual Voicmail, how do I enable this please?

Resolved! WiFi and 4G calling option not showing in settings

Hi, I have an o2 PAYG and iPhone 7, I am not seeing any option to switch on WiFi and 4G calling - can you please explain how I can enable it? Thanks

Resolved! Change number from one contract account to another

Hi,I've held the same phone number on my phone for the past 5+ years which my mother always paid for whilst I was young but now I'm older I want to start paying for it myself. I have bought a new phone and sim card last month and have my own separate...

Resolved! top up

Put some money on my wife's phone,money taken,but not registered on phone,who do I go to, o2 or the store that did it.

Resolved! Using rewards for upgrade

How can I use my O2 Rewards to put towards upgrade of my PAYG phone to a Pay Monthly tablet please?

Resolved! reward

Ive received a text from o2 saying that I have a reward. How do I credit this to my phone?

Resolved! UK allowances for Europe Zone

I found that there is a limit (10GB) for £30 Big Bundle to use data in Europe Zone. Therefore, I wonder is there any limit on how much data that can be used in Europe Zone for £10 Big Bundle?

Resolved! PAYG Sim in Vehicle tracker, balance ?

Hi, I've got an O2 sim in a tracker, how do I find out my balance ? It's the only O2 service I use, so getting the balance by phone isn't possible and the O2 website isn't any help (even when logged in)

Resolved! Pay and go phone records

I was wondering if I could access my phone records /cAll lists on my pay and go o2 phone ?

O2

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