Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! block calls

Can anyone help,i need to block a number,i have a nokia asha 302

Resolved! transfer pay as you go balance to new phone?

I have changed phone and number. How do I transfer pay as you go balance to new phone?

Resolved! Big Bundles Clarification

Hi. I was wondering if someone could clarify something for me. Apologies if this is a bit long-winded... I've been with O2 for years now and have been on the Text & Web tarrif for as long as I can remember which I've been happy with for how I use my ...

Resolved! How long to unlock an iPhone

How long, on average does it take to unlock an iPhone for use with a different carrier?

Resolved! Keeping same number

O2 online chat not working. I am trying to find out how to keep a phone number when I change phones. I'm staying with o2 but new phone requires a micro sim so I'm not sure how to transfer number over. Thanks

Resolved! Wifi Extra – London Underground

Hello I''ve just swithed to o2 PAYG from pay monthly and I can no longer connect to the Wifi Extra on the London Underground. I get the error message 'unable to join wifi extra' or 'password incorrect'. I tried calling o2 but the said they don't cont...

Resolved! Tariffs

Hi I just noticed because I have ran out of data that I can change my tariff. There is a tariff with 3gb more internet than what I have atm but for the same monthly price. If i change my tariff over to this would my monthly payments change at all? Th...

Resolved! using Pay As You Go out of EU zone

Hi there! I'm in TUR now and 'mobile data' on my phone is blinking, 'data roaming' is open, APN switched to 'O2 PREPAY' but still no internet connection. At Help&Support search I saw this country is among O2 Travel but it's valid for Pay Monthly cust...

Resolved! maintaining my account/sim

hi,Am outside of the country for a month and won't use my pay as yu go number for that time. Can I keep it and just top up my big bundle when I arrive back ? I don't want my current number to be lost/cancelled.thanks

Resolved! Voicemail PIN Keeps Being Reset

I don't use voicemail very much - it's possible that sometimes a couple of months go by in between messages being left for me. However, most times I do get a message, I find that my voicemail PIN has been reset to default and that I need to enter a n...

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