Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Classic PAYG Topup

I changed to Cassic PAYG 5 months ago. do I still have to topup at 6 months although i still have in excess of £10.00 credit or have I miss read the Ts & Cs

Resolved! Phone can’t send pictures

My grandson has just bought a Samsung galaxy S7 edge and has pay and go on O2 ....but he can’t send and receive picture messages ...any help please ....

Resolved! Initial top up on Big Bundle sim

Hi, I have just got a Big Bundle sim, have tried to top up online and through the phone but it’s not working. Has anyone else had this problem or know what to do?

Credit card payment declined for top up

Never experienced this before. Meticulously entered the details but card payment declined. Every other retailer online and instore accepts it. How do I proceed?

Resolved! texts

Can I receive texts when I have no credit?

Resolved! pay as you go balance

I have recently bought a pay as you go sim and would like to know how to see how much balance is left. When I go to 'My o2' it says that I don't have any products or services in this My O2 account, although I have been using it for several days.Thank...

Resolved! Lost PAYG SIM

So a couple of days ago I ordered a free PAYG SIM which arrived today. However, my dear darling partner assumed it was junk mail and binned it before I could even get my hands on it!Now that’s not necessarily a problem, but I’m concerned someone coul...

Resolved! Big Data bundle not working abroad (UE Data Roaming)

Hi, please help!I recently bought PAYG 30 quid Big Bundle Sim, to use it in my tablet in UK as well as in Europe while Im travelling a lot. It worked in UK as it should, but now after crossing border its not working anymore - I can make calls, but I ...

Resolved! Oneplus 6

I'm looking to pre order the OnePlus 6. I recently went to my local O2 store, where the clerk advised me I could buy the handset unlocked, but I am struggling to see where I can do this online without buying a tariff and the Pay as you go phone. Do I...

Resolved! Setting up PAYG for kids

I have a monthly contract and have just got 2 PAYG cards for my kids phones. I want to set up a DD so do I need to make 2 new accounts or can I do it via my pay monthly? Whos details do i put in if i have tp set up 2 new accounts?

O2

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