WORRIED

[Kelvin]

This is my number [Removed], I am using it in Ghana but my credit got finished and my wife bought me 10 pounds, I am trying to recharge it says my call is restricted and I see this call baring on it. I dont know what it is, can you please help me and its very urgent. Thank You !

[Anonymous · Accepted solution]

@Kelvin It looks like you have an international roaming bar on your account. This is not O2. You need to call customer service & please remove your phone number as this is a public customer forum 

https://www.o2.co.uk/contactus

[Kelvin]

Thanks for the help. But its not allowing me to do any calls. Can you help me with the customer service number ? Thank you !

[Anonymous]

@Kelvin Customer service number is in the link I posted above

[Kelvin]

Thank You !

[Anonymous]

@Kelvin Your welcome & welcome to the forum 

[Kelvin]

I just tried contacting their customer service and it says 

We're just checking to see if there's an available agent.

 I've been waiting forever.. How long does it take ? 

[MI5]

It's not a good time to call due to the current network issues and all the important people calling O2 for compensation.
It should ease off over the weekend I guess.