Solved: vanishing balance

gdhoby · ‎09-09-2018

Why is my balance on my pay as you go vanishing when the phone is not being used

Cleoriff · ‎09-09-2018

Hi @gdhoby

Have you got mobile data turned on?

If you have WiFi you should turn mobile data off completely.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎09-09-2018

Hi @gdhoby

Have you got mobile data turned on?

If you have WiFi you should turn mobile data off completely.

Veritas Numquam Perit

MI5 · ‎09-09-2018

How much money is vanishing and what tariff are you on?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎10-09-2018

Welcome to the forum, @gdhoby As you can see above the other members would love to help, but it'd be great if you could have a look at the replies above and give us a bit more information!

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