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vanishing balance

gdhoby
Level 1: Joiner
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Why is my balance on my pay as you go vanishing when the phone is not being used

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Cleoriff
Level 94: Supreme
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Hi @gdhoby

Have you got mobile data turned on?

If you have WiFi you should turn mobile data off completely.

Veritas Numquam Perit

Girl in a jacket

View solution in original post

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Cleoriff
Level 94: Supreme
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Hi @gdhoby

Have you got mobile data turned on?

If you have WiFi you should turn mobile data off completely.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
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MI5
Level 94: Supreme
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How much money is vanishing and what tariff are you on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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Welcome to the forum, @gdhoby  As you can see above the other members would love to help, but it'd be great if you could have a look at the replies above and give us a bit more information!

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