Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Top up

Why is my COOP Visa debit card not acceptable for top up on O2?

Resolved! E-top-up

Hello I ordered an o2 sim for a pensioner but it didn't come with an E-top up card. Is there a way to get one as they would struggle with vouchers and they don't have the internet to top-up a second way!! (They had a bad experience in an o2 shop who ...

claiming my free£5

does anybody know how long the free £5 credit takes to go on for first time registering your sim?

Resolved! PAYG to PAYG number transfer

Hi all Can an O2 number be transferred from an old PAYG phone to a new O2 PAYG phone?Mr has an OLD phone with full size sim, and I'd like to buy him a new phone, but they all seem to be nano sims. So.... Q as above Cheers!

Resolved! 0800 calls on classic payg

Are 0800 calls free on classic payg? The t&cs seem to say they are, but the o2 live advisor said they were not.

Resolved! £4.50 missing from PAYG credit

Hi, I hope someone can help me with this. I had £4.90 and today I have discovered I only have 40p left. I have checked all the usual, such as: I haven't exceeded my bundle limits or that I haven't recieved any messages for any subscriptions, nor have...

Resolved! Keeping my number from shutting down

I have a pay as you go basic sim and don’t use it much but I really do need to keep this number active.is there a time limit in which I have to top up to keep it active or before it gets automatically stopped etc

Permanent SIM addresses

How do I get rid of the nine O2 addresses on my new SIM? The phone is for an elderly relative and the only entries I want in the phonebook are mine.

Resolved! £5 credit

I have registered Sim on O2 using the link "Get £5 free credit. When you register for My O2, on Pay As You Go". Job done,....but no credit on my phone.I have tried calling 4445 customer services to be just given top-up options or to call 4445 for hel...

Resolved! TOPPING UP ONLINE

i am unable to complete topping up of my phone. I get so far then i see this message--''waiting for an available agent'' What on earth is going on. I have never before encountered this waiting for an agent!!!!

O2

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