Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Data Charges

Hi, can anyone tell me why, after telling me that I have used £1 of data and that I won’t be charged anymore until after midnight, do I then get a message telling me that I am close to my daily limit and that I need to text WEBDAILY to 21300 to get a...

Resolved! Phantom Calls

My call register shows an outgoing call to +448450810053. I did not make that call. How come?

Resolved! Payment won't go through

Hello! I have been trying to purchase a phone for 3 days now.The very first time I tried I got through to the final checkout stage. However, reviewing everything, I noticed I'd made a small error in my email address, so went back to the first checkou...

Resolved! O2 PAYG in a GPS watch

Hello everyone, I have a GPS watch and use the o2 pay as you go sim card. I think the calls are cheap and the data allowance is fantastic, but one problem.... How can I check the balance on the sim card?? (without having to take the watch apart, remo...

Resolved! Being charged 30p a text message on PAYG?

My mum has just started texting, and is currently being charged 30p per text!It is being sent at a text and the recipient phone is stating it is a text, presumably not a mms, under "details".Iirc she is on the normal classic PAYG tarrif and even gets...

Resolved! Top up voucher not working

Hi team, I have bought a voucher 5 months ago, but hadn`t got the chance to use it and now that have found it among the documents wanted to top up my phone. The issue is that it doesn`t want to accept the code, saying there is a problem with the vouc...

Resolved! How long until my number expires

Hello, how much time can pass without top up before I lose my number? I am not from the UK and I would not like to lose my number before I come again in 6 months, but I don't need it in the meantime.

Resolved! O2 chat agent availability times

Does anybody know, it never seems to be available. Thanks in advance.

Resolved! Moving to another network

I have an O2 PYG sim in a phone I use for work on which work colleagues and the company's customers conact me. I am also a long standing O2 monthly contract customer (25 yrs) with my personal friends/family phone.My boss now wants to supply me with a...

Resolved! Visual Voicemail activation

Hi, I just got a PAYG SIM in my iPhone 7 (latest IOS update) and have topped it up with 10 quid, it's all working apart from no Visual Voicmail, how do I enable this please?

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