Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Ordered new mobile. no order receipt but 2 charges to bank account!

Hi Went to order a new 3310 mobile for my son tonight. T bought one a few days ago for myself with no issues. This evening i went throught the sales process to the payment options entered my details and the page refreshed to the payment page. I input...

Resolved! Itemised bill

How do I obtain an itemised bill for my last top up? I cannot see on my o2thank you

Resolved! £10 free credit not working

New PAYG sim received in the post and topped that sim up with £10. I then texted FREE10 to 21500 as advertised and had the same reply from O2 as the previous person 'it looks like this offer isn't for you' despite it being boldly advertised on the ba...

Resolved! I ordered a phone and I have not had a conformation email

Hello I'm Dan and I ordered a phone yesterday and I have not had any email confirmation and I'm getting worried now

Unable to call while roaming inItaly

Hello,While roaming in Italy I still have plenty of free calls / data but my balance is now strangely gone to zero and I cannot make calls. Any ideas?Many thanks

Paying worth balance

I used to be able to pay for things using my balance on google play but now it won’t let me.....it says your phone is not provisioned for carrier billing.? Can anyone help me fix this?

How do I see my invoices?

How on earth do I see my invoices for my top ups? All I get to is what my latest balance is - this is no good my accountant eeds to see proof that I have paid tops ups - the website just bring sme around in circles and there is no one to contact

bought Alcatel U3

nd we ring her. thanks for any help

O2 rewards credit

Hi me and my wife are saving our rewards credit for a new phone.We have nearly £40 saved each and will be putting the rest towards the moto e5 play.Only problem is my wife is agrophobic and has not left the house since 2013.Would i be able to go to t...

Resolved! buying phones from o2 site

I want to buy 2 phone the same but it will only add one to basket when i did this years ago i did it twice for each phone but there was a lot of messing about

O2

Forum Posts