lost SIM. want to connect new SIM to my nuner. how?

[dtail]

l lost my SIM, and want to connect new SIM to my nuner. how can I do this please? is it possible to do inline from within my o2.co.uk account?

[MI5 · Accepted solution]

@dtail you must report the loss immediately and O2 will then send you a new sim with your number https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

[dtail]

thnaks for the info...but i hae lost m SIM card.notmy phone....and I bought a new o2 sim card today from a conveneincesotre....i thought i would be able to connect this new sim card to my existing mobile number via online, or via o2 customer service

[dtail]

thanks for the info...but i have lost my SIM card not my phone....and I bought a new o2 sim card today from a conveneince store....i thought i would be able to connect this new sim card to my existing mobile number via online o2.co.uk, or via o2 customer service

[dtail]

thanks for the info...but i have lost my SIM card not my phone....and I bought a new o2 sim card today from a conveneince store....i thought i would be able to connect this new sim card to my existing mobile number via online o2.co.uk, or via o2 customer service

[MI5]

The same process is for either lost phone or sim. You cannot just replace it yourself as you don't have your old sim..

[Bo_Diddly]

I would strongly advice seeking professional help if unsure, convenience store not a great idea, good luck!

[Anonymous]

You cannot do that. Follow the guide above. The new SIM card you have bought will have a different number & to do what you want is a sim swap but you do not have your old sim so that option is not available to you.

[Cleoriff]

@Bo_Diddly

The op needs to report the loss of their SIM asap following the process shown above. The lost sim will then be blocked  by O2 to avoid someone else using it illegally.

Then O2 will send a new one via the post.  That's the process, and the only way it will work with any lost or stolen sim or device.

[Bo_Diddly]

I have my old SIm

[Cleoriff]

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@Bo_Diddly wrote:
I have my old SIm

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@Bo_Diddly

You might have yours. However we are responding to @dtail (the person who started the thread asking for advice)