Sorry to beat a no doubt dead horse, but I've received the email today about being moved to the new terms and conditions in March, and the change from price increases being based on RPI to being in pounds and pence.
The email says I can leave my contract withing 30 days, and implies I can do so with no early termination charge and to call O2.
"However, because of these changes, you have the right to end your airtime plan in the next 30 days. If you decide to cancel your airtime plan, you’ll need to either continue paying your device plan in the agreed monthly instalments or you can pay the remaining balance off in full (you must call us to arrange this). This is because your device plan is a separate loan agreement. "
I'm on SIM only so don't have a device agreement, but when I called today and spoke to three different people, all three said I would have to pay a termination charge.
Am I being thick and reading the email wrong, or are the agents not giving me the correct information?
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