Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Monthly payment

Just joined O2, will O2 set up a standing order for monthly payment.

Upgrading to Pay Monthly

I'm abroad, lost my phone and need to upgrade so i can get eSim and access to my number again please

Resolved! first switch up

I'm about to do My first switch up i've looked on the forums and can't find the information about the process my understanding is i log out of everything and factory data reset the phone go into store they check the phone to make sure its in not brok...

Adding a device to a Sim plan

I'm already on a Sim plan till 2025 and now needing a new device, is this possible?

On hold for over an hour

As above, I'm looking to add a second contract to my monthly payments, it seems O2 don't want the business?! Anyone know how you can get through to anyone? I can't imagine a weekday afternoon is peak time...

Sim only

I currently pay for two sims on my account and the one for [Edited] isn’t working . Can I request a new sim for the above number ? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Not connecting to network since upgrade option available

As my contract has run down, the access to the O2 network has got worse. Today I have had to reboot my phone 3 times to receive texts (codes for MFA to banking) but it not last and immediately cannot actually call anyone on it!!!!As it stands I not h...

Resolved! i want to know when is my contract ending

Hi, When will my contract end?

Bolt on

I received a text message yesterday implying I had ordered a bolt on. Today there is another text saying it has been added to my account. I know nothing about this and have ordered nothing. The order number I was given is- NC 32135254. I tried phonin...

Phantom

I have received a phantom O2 bill the last 2 months. Last month for £1.06 which they refunded automatically somehow. Today for £27.92. I don't have any services with O2 and haven't for nearly 2 years. When I log into my O2 with the email address the ...

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