Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 218034 Views
  • 2 replies
  • 2 kudos

Resolved! Change my bank account

HI i would like to change the bank account attached to my account. I would also like to change the account name to Laura Collier, not Richard Collier as my dad used to be in charge of my account

Esim issue

Hi.I decided to pay off the remainder of my O2 phone and move to a sim only deal. Once I had gone through the deal on O2 website I arrived at a screen about sims cards which stated:"You currently use a esim. You can use a esim with your new device, o...

cruxxly by Level 1: Joiner
  • 379 Views
  • 2 replies
  • 0 kudos

Stuck in Credit Referal

Hi, I don’t know what to do. I’ve had an order which went to credit referral. The team approved it and the email says to login to my account. I have and it’s empty and no one’s is able to resolve this. This is now the 6th time I’ve contact customer s...

JamesC97 by Level 1: Joiner
  • 291 Views
  • 2 replies
  • 0 kudos

Log in

I'm trying to log into the my O2 app but it doesn't recognise my user name and password anymore.

Ron316 by Level 1: Joiner
  • 179 Views
  • 2 replies
  • 0 kudos

Auto-Save making contact over double the price

Hey, Just reaching out for some support. I pay £8 a month for a minimal contract as I have brought my phone outright and also don't need tonnes of data. I've just received a message from O2 saying my tariff is changing from £20 to £20 with the Auto-S...

Tiggimus by Level 1: Joiner
  • 625 Views
  • 8 replies
  • 0 kudos

Resolved! ending my plan

Hi there , I'd like to finish my plan once it's ended. what should I do ?

Resolved! Want to cancel my sim for my iPad

I bought a iPad and the payment plan is for 4 years after 2 years I can cancel my sim it’s been 2 years now and I want to cancel my sim

Nayab by Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos

Resolved! Change sim from O2 to different provider

I have a very old phone and want to use it with a different Sim (from Sky) in addition to my current phone with O2. My phone number seems to be attached to the very old one as well as the current phone, and I am not sure how to change sim to a sky si...

ej5 by Level 1: Joiner
  • 316 Views
  • 3 replies
  • 0 kudos