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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21213 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 200584 Views
  • 2 replies
  • 2 kudos

Can't receive calls or texts since virgin migrations

I'm unable to receive calls or texts ,which means I've been unable to access my email, bank accounts, WhatsApp, and more because I can't receive verification codes neither via text nor call.. It's been extremely frustrating dealing with O2 customer s...

Resolved! Was removed from my rolling plan with no warning despite still being charged at start of month

I signed up for the £10 rolling plan in November and it worked perfectly until this month. I got the usual text 2 days before saying they’d be taking the money from my account, and 2 days later the money was taken. I didn’t receive a confirmation tex...

help

hi im wondering if im able to speak to some one from 02 in live chat im wondering ive got a phone from sky im wondering if im able to put my sim card into that phone i had from sky im jsut wondering how i go about it if i can i need esim card

cazz11 by • Level 1: Joiner
  • 404 Views
  • 8 replies
  • 0 kudos

Resolved! O2 cancelled my direct debit, why?

Since being taken over by O2 from Virgin, 7 payments have been taken using my normal DD. Now I've received a text message to say my DD has been cancelled, no change in bank details, no cancellation my end, O2 have cancelled it. Why has this been done...

WB2 by • Level 1: Joiner
  • 1632 Views
  • 4 replies
  • 0 kudos

paid bill

I have recieved a message saying i have not paid my bill and it also says overdue online but it has been taken from my bank on the 19th.

Trish3 by • Level 1: Joiner
  • 178 Views
  • 3 replies
  • 0 kudos

Resolved! First bill after upgrade

Hello I am just a little bit confused about when my first bill would be I recently paid of my phone contract 2 days ago and just upgraded to a new phone and was just wondering when my first bill would be. Is it the same day as my last one or would I ...

tatthemat by • Level 1: Joiner
  • 267 Views
  • 2 replies
  • 0 kudos

Resolved! Plan to use in Australia

As customer service does not answer phone after 3 hour-long attempts, and before I go to another provider, does anyone know what plan includes calls when in Australia and at what price?

How1 by • Level 1: Joiner
  • 304 Views
  • 3 replies
  • 0 kudos

Logging in

Trying to login ,keeps saying when I’ve entered my mobile number , contact number already associated with another user,but I’ve had this number over a year ,o2 have taken payment as well .over this time .

00000 by • Level 1: Joiner
  • 204 Views
  • 3 replies
  • 0 kudos
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