Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Volt not applied!!

Anyone else already with virgin media AND O2, got sharks and messages about this so called wonderful new Volt benefits, only to login and find your data allowance has not been doubled at all!! Mine saying I don't live in an area that's applicable!! W...

Ajkynwa by Level 1: Joiner
  • 13 replies
  • 1 kudos

Resolved! bill

hi. on my bill ending in 859 i have a bill of 91.64 but its not giving me the option to pay it all off now.

liam17 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keeping my old number

Hi, I’ve just switched from another brand to O2 and would like to keep my old number. I already provided all required info but when the SIM came, it’s has a new number and didn’t switch. I was wondering if there anything I should do to make the switc...

Summer16 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Insurance

Can you add insurance on monthly contract phone

S_P by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Travelling in Sauzet(Provence) France

I have not been able to access full roaming on voice ( only 3G) and absolutely Zero Data roaming .i got a text message that all my uk allowances work in France at no extra cost in Europe Zone of O2. When I landed in Lyon’s it only signed me into a 3 ...

AK36 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Moving credit?

I have a pay monthly sim and a pay as you go sim with O2. I tried to get a 2nd contract with O2 but failed a credit check. They couldn't tell me why but my credit history is perfect and I've been with O2 for over 15 years and never missed a payment. ...

kamalaggi by Level 4: Observant
  • 2 replies
  • 0 kudos

Resolved! Phone

Is my phone on way

Jt88 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ordered wrong phone

Recently upgraded my phone, got confirmation of my order but it says one colour is coming when I thought I selected a different colour. Is there a way to swap the colour of the phone coming?

GM112 by Level 1: Joiner
  • 1 replies
  • 0 kudos