Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! just tried to start a contract

just tried to complete a contract and payed the up front fee £30,and also a paid a £450 deposit for some reason ended up as £480 and the site tells me, sorry something went wrong and now i have lost over £500 as they have taken the money and not rele...

SeanB1975 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Remove connection from Family Plan

Hi, I’m Francis. I am the lead connection and have two additional connections. I am thinking of removing one of the additional connection from my Family Plan and let that person transfer the connection to his own name. Can anyone confirm that this is...

Francis1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Deactivating voicemail

Does anyone know how to deactivate voicemail please?

Spinny by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change number

I want to change my o2 pay as you go number over to a new contract phone

Annmarie2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM swap

HiI've just got my new phone and transferred SIM from oldphone to new one, Ive just realised in the box there is another SIM saying SIM swap as O2 are encouraging to upgrade all Sims. Will anything bad happen to my phone if I keep my old SIM in. It s...

Simswap1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim keeps dropping out

Hi, I have recently had a pay monthly, Galaxy 5G S21, with a new 5G SIM card to suit.About once a week, my phone appears to drop its connection with the O2 network, and refuses to see any phone network until I reset the phone.Any ideas if it's a faul...