Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 350540 Views
  • 2 replies
  • 2 kudos

service restriction

I have paid my phone bill and my service is still under restrictions. Please remove this so I can use my phone.

laylaw by Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

Help with bill

I switched up to a new contract in Oct with 6month free airtime, got the 2nd bill today and have been charged for airtime but with only a 25% O2 Open discount and not 100% that I signed up for, why would this be? I can't make sense of it. I called CS...

Paul820 by Level 4: Observant
  • 1656 Views
  • 14 replies
  • 0 kudos

Resolved! Minimum Contract Term ending... Will price stay the same?

Good afternoon all My minimum-term contract will expire soon, and I have several discounts. I can't seem to find out if any of these discounts expire. Do you know if offers and discounts applied to a SIM-only contract have a precise expiry date somew...

WhatsApp Image 2024-12-07 at 17.31.15_5178761a.jpg

No 5 g

I have recently swapped over to o2i don’t have any 5 g

Resolved! Sims and e Sims

I have two smartphones, an iPhone 13 and an android Galaxy, can I swap their phone numbers using their Sims, or by asking for e Sims? Both registered to O2 on my account.

Resolved! Payment

Hi, I have been trying to call you and get in touch since the 29th I can never get threw it get stuck on automated messages that stay there.I have set up a payment plan for my arraers, is this okay to still have my data be on, I'ma career for the old...

Jk867 by Level 1: Joiner
  • 671 Views
  • 3 replies
  • 0 kudos

Wrong address on order

I made an order for a SIM card contract yesterday but the address selected incorrectly and I was unable to change it after. I need to change it so the order goes to the correct address

Resolved! Data allowances

O2 has sent me text messages and now emails stating 80% of my data allowances have been used. I’ve checked my allowances on the O2 app, and there appears to be a great deal more than 20% of my data allowances remaining. Why am I getting these texts a...

02 order and delivery updates

Hello all, is anyone experiencing any issues with there order being delivered and still in processing mines been processing since 18th August I’ve still not received it and 02 have escalated it to the 02 team a few times and one said that they’re 02 ...

Bianca94 by Level 1: Joiner
  • 2522 Views
  • 8 replies
  • 0 kudos