Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123757 Views
  • 27 replies
  • 5 kudos

O2 Delivery Stolen / Lost

Hi I'm after some advice or some help from any staff here. I placed an upgrade yesterday which was due to be delivered today by DPD, next day delivery. This morning I was advised the phone would ve delivered by 5pm today; I waited in all day however ...

Anonymous by Not applicable
  • 392 Views
  • 5 replies
  • 0 kudos

Resolved! Bill

My monthly bill has gone up by over £5 without me knowing and I don’t know how to contact 02 can someone please tell mehow to speak to them directly. I tried the live chat and it always says it’s not working.

Ss2 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Scam / Fraud

Hi - just wanting a bit of info - I was a victim of a scam in February and have reported it to O2 fraud team via phone/ messages & email but have not had a response from anyone - keep getting different timescales from 24/48 hours to 30 days !!!! How ...

Jsjack by Level 1: Joiner
  • 112 Views
  • 2 replies
  • 0 kudos

Resolved! Missing Order

I placed an order for a new iPad on 01/04/2022, the initial part all went through smoothly and it was handed over to DHL for delivery for 04/04/2022.Subsequently after live chatting and calling O2, I was provided with a number for DHL to get more inf...

MikeS-87 by Level 1: Joiner
  • 187 Views
  • 4 replies
  • 1 kudos

Resolved! 4g won’t come on phone but bill paid

Daughter’s phone will not load to onto 4g and has received a text saying bill not paid but it has been contacted 02 and said it would come in after 24hrs but still not come on 4 days later

Jasmine28 by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ if you already have a year subscription

Have looked everywhere to get an answer for this but nothing is clear. I have Disney+ for which I paid a year in March, so have 10 more months paid for. However when choosing my extras with my upgrade I was told I could bring those 6 months O2 gives,...

Elendil82 by Level 1: Joiner
  • 432 Views
  • 1 replies
  • 0 kudos

Resolved! I watch 7 series

Hi Iam order new I watch 7 series but Iam interested so plz cancel order I can send my messages still now I don’t order is cancel are not can reply me

Ashumubu by Level 1: Joiner
  • 212 Views
  • 3 replies
  • 0 kudos

Resolved! Paid bill showing unpaid

I have paid my bill but showing unpaid now lost use of phone can't get through to anybody at 02

Resolved! Refresh 02 contract

I am going around in circles getting diffrent answers and so confused can the following question be answered clearly by someone...WHEN ON O2 REFRESH AND I HAVE PAID THE DEVICE OFF DO I HAVE TO GIVE 30 DAYS NOTICE TO CANCEL THE AIRTIME PLAN OR CAN I J...

Gedword by Level 1: Joiner
  • 548 Views
  • 13 replies
  • 0 kudos