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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 240895 Views
  • 2 replies
  • 2 kudos

Royal mail has potentially lost my switch up device

As title.. I sent my switch up via royal mail special delivery, it wasn't delivered next day like it should have been so I contacted them and they have just said it has been potentially lost and that I have to wait til the 5th to put a loss claim in ...

Paul820 by • Level 3: Thinker
  • 332 Views
  • 4 replies
  • 0 kudos

Resolved! My bill

Why am I getting a bill when I cancelled my contract last month

Farmertim by • Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

Resolved! Switch up

Can I change my  plan to switch up

Resolved! Insurance

Hello, Ive just received my iPhone 16 pro max. I stupidly didn’t take out insurance, no idea why , I was in a rush during upgrading I was at work, all my devices and home have insurance so that was silly really. o2 says I can add insurance if it’s in...

Maihaze by • Level 1: Joiner
  • 180 Views
  • 2 replies
  • 0 kudos

Changed tariff - new order???

I’ve just received notification of a tariff change to SIM swap, SIM only, but I have not requested this change.

ECotteell by • Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

Bill still showing handset

hi, I’ve received a refund for a phone I sent back in 2023, but the phone charge is still showing on my bill , I want this removed. As it looks like I’m being charged again this month !!!!

C_S by • Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Resolved! Payment plan

Good morning, I’m trying to set up a payment plan to split this months charges between the next two months, but I can’t seem to find the page where I set that up

Megnuts1 by • Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

Switch up return lost?

Hi I wonder if anyone can help me. I switched up my Pixel 8 Pro to the Pixel 9 Pro Fold. I did this online, received the new phone no problem. O2 emailed me the Royal Mail return label. I packed it all up and sent it same day. That was 4/10/24 it for...

Su5 by • Level 1: Joiner
  • 400 Views
  • 3 replies
  • 0 kudos

Change tariff to pay monthly

Hello I want to contact o2 and change to pay monthly. What is their number. I’m in Australia and pay as you go is killing me

Ddd1 by • Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos
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