This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237838 Views
  • 2 replies
  • 2 kudos

Order a new phone

Hi, I am trying to upgrade my iPhone to a iPhone 16 pro max for click and collect however when I go through the details it tells me that access is denied. Please can you help me order one for click and collect to Epsom please

Els1 by • Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos

Payment

I want to pay my bill but can’t get on to my 02

Resolved! Travel

I will be living in the Netherlands for 8 weeks and was wondering how I would go about using my phone as normal over there? I’ve seen that the Europe zone is included but does that mean I get all my data, texts and phone calls included as they are in...

EK2001 by • Level 1: Joiner
  • 156 Views
  • 2 replies
  • 0 kudos

Resolved! VAT bill

Hi there, how do I get a VAT invoice for my phone bill please?

CC66 by • Level 1: Joiner
  • 177 Views
  • 2 replies
  • 0 kudos

Charger

Hi,I used the chat on my app yesterday to discuss either my phone or charger being faulty as I got my phone earlier this week and even having issues, the agent on the chat advised me to go in the O2 store and either get a new replacement phone ordere...

MacieF by • Level 1: Joiner
  • 174 Views
  • 3 replies
  • 0 kudos

Upgrade Confirmation lists my old device, I didn't ask to trade in!

Hi, I placed an order for upgrade last night (Friday) Its going to be delivered Monday. I have received an order confirmation, and underneath the phone and plan I ordered, it lists my old phone and its IMEI number, but no value in the price column an...

Matt1971 by • Level 1: Joiner
  • 139 Views
  • 1 replies
  • 0 kudos

Bill

I am trying to pay my bill it was late and I have been cut off. I can’t make calls and I can’t log into the app as it’s sending me a code but can’t receive text messages

Jen88 by • Level 1: Joiner
  • 128 Views
  • 2 replies
  • 0 kudos

My account

I can't get into my account when I sign in

Mchristie by • Level 1: Joiner
  • 140 Views
  • 2 replies
  • 0 kudos
Top Kudoed Authors
View All
Top