Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237174 Views
  • 2 replies
  • 2 kudos

refund

hi i was told to log in to o2 as i have a refund for my last bill of 6.31 but it wont let me log in as it says im not a customer

amand by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling account without a SIM

Hi all, I signed up for a Virgin Media boardband + O2 mobile bundle a while ago. I have terminated the VM part since I moved last year but I've kept on paying O2 even though I've never used it (I've been using another provider since before signing th...

CMC_R by Level 1: Joiner
  • 207 Views
  • 3 replies
  • 0 kudos

Resolved! Cannot call all numbers

Ive just joined O2 on a pay monthly contract. The e sim showed as activated yesterday when i completed the contract. Ive got a text today confirming my old phone number has been ported to O2, however I cannot make phone calls to most of the numbers i...

Resolved! O2 Switch Up Online

Hi,I am wanting to do an O2 switch up online using an online order. Am I able to collect this in store? or does it have to be delivered to my home? Thanks.

Resolved! Accessing my account

Hi there, I have relocated and would like to cancel my subscription with O2 after a year and a half of a very pleasant experience and happy customer. I tried to log into my account but because I’m not longer in the UK, I could not access my account a...

Resolved! Problems with Google Pixel 7 phone data transfer

Above. I've plugged my phone into my PC (Ubuntu 22.04 Linux Desktop) via a USB data cable, and I get this message. Is there a problem with the phone? It doesn't work on my other Ubuntu PC at my Parents' either, does the same thing/same error message....

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Last month free extra charge?

My free Amazon prime extra ended on the 17th October and my last bill date was the 8th October. O2 charged £8.99 to my account and refunded £3.19 for the remaining free days of the extra but I'm wondering why my prime membership has still ended? On m...

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Paul820 by Level 3: Thinker
  • 256 Views
  • 3 replies
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o2 eSim to eSim transfer NIGHTMARE!

Hi all, I'm having a bit of a nightmare at the moment and I'm hopeful someone can perhaps help or give me some advice on how I can resolve it. My existing phone is an iPhone 12 and I've now got an iPhone 16. The iPhone 12 has an eSim on it which has ...

Shabbadoof by Level 1: Joiner
  • 4419 Views
  • 42 replies
  • 0 kudos