Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Changing delivery address

Hey. I’ve just upgraded my phone but I haven’t updated my address and I don’t want it to get delivered to my old address. How do I change my delivery address in time???

Resolved! Turkey Travel

I’m going to Turkey for the weekend, which is the best bolt on to get? 

Dave64 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No service abroad

We have two O2 pay monthly iPhone 7's one works fine in the USA, the other shows no service. O2 customer service tell me it's fine, then just cut me off when it gets too difficult. Pretty rubbish service. Any ideas O2?

Anonymous by Not applicable
  • 14 replies
  • 0 kudos

Resolved! unrequested change to registered account

I have had my mobile number linked to the same email since 2011. Not sure if this is relevant but I updated to SIM only in January. Since early March I have not been able to access my phone number/bill account via my previously registered email/login...

ViJay24 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Line diconnected

My phone line was disconnected because the bill was not paid but I Have paid and still not working

Sifelani by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 open discount

Hi, I am eligible through my work to obtain a discount on my O2 contract using O2 open. I have applied for the discount on the website and been sent an email to confirm. The link in the email brings me back to the website but after clicking on my pho...

Recent itemised calls

Hi, How can I view recent itemised calls since the last bill? For example; last bill end Feb, can view all itemised calls up to that date. However, I need to view calls made since that, without having to wait till end March. The feature was there in ...

VMC9110 by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Contract Termination

My account number is ******. I have just requested termination and received a STAC code. Is my contract now terminated or are there further steps? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

GetMeOUT by Level 1: Joiner
  • 7 replies
  • 0 kudos

Unrecognised order

Acct No. (REMOVED) Have just received a number of texts referring to a an order, which I have not made for a new sim, is this correct?

GeoRaz by Level 1: Joiner
  • 2 replies
  • 0 kudos