Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115745 Views
  • 24 replies
  • 5 kudos

Resolved! 5g Sim -

Im with 02, I have purchased a phone from apple.Do I need 02 to update my SIM for the 5g to work. Its infuriating 02 don't have the chat feature anymore !!

DB10 by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! New sim

Muaz tufail Hi I spoke to o2 for a new sim as I have lost my sim, I have received a new sim from 02 but I don't think its the correct number

Two accounts one email address

I used to have an O2 phone but don't any longer, hubby has a current one registered to the same email address, it recognises my old closed down account but not my hubbys current one, have tried to combine but it says can't combine them because they h...

Anonymous by Not applicable
  • 1005 Views
  • 6 replies
  • 0 kudos

Paid my bill phone not back on

I paid my bill over 24 hours ago I can send text messages but can’t call and my data isn’t working/coming back on

Resolved! Additional contract woes

Emboldened by the fact I have managed to get my main Virgin Mobile account holding mobile phone number PAC'd across to O2 (Still no VOLT 30Gb double data or Broadband speed update yet though) I rashly thought I'd get another SIM for my son through O2...

GerryF by Level 1: Joiner
  • 182 Views
  • 4 replies
  • 0 kudos

Resolved! Delayed pin codes

I have an oppo find X3 neo 2021 and are not able to receive pin codes for 2 stage verification before the app times out.I get them hours later, sometimes at midnight.Needed for O2, banking, ebay etc.This is no use to me at all.I have had the phone 3 ...

HE1 by Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Resolved! 4G

I’ve received a message to say that O2 has turned off my 4G! Does anyone know why this has been done. I’m a new customer and my account is all paid up to date so this isn’t a good start!

RMW333 by Level 1: Joiner
  • 34 Views
  • 1 replies
  • 0 kudos

Resolved! Phone number and contract

My partner got my. Contract shut off and i had been with o2 for near years she joined arlund 6, i was wonder if i can get the nber back on same contract and ill pay for the sim. Her name is stacey williamson and it we me the got a phonr with o2 and i...

245syr2 by Level 1: Joiner
  • 112 Views
  • 2 replies
  • 0 kudos

Sim Only contract for daughter

Hi, This is the first time I have ever really needed help and I will be grateful for any suggestions.My daughter is 16 and has a sim only capped contract that her grandmother has been paying for the last 18 months (I had no idea, thought she still ha...

Jekyll86 by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos