Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contact8ng you

What number can I call you on please? I am in India

Resolved! Replace SIM card

Replace SIM card

Order

I placed an order on Sunday and I was sent an email saying I would get a response within 24 hours but still have not heard anything. The order number is [REMOVED] [MOD EDIT: Personal and private information has been removed from this post. Please do ...

Royal mail has potentially lost my switch up device

As title.. I sent my switch up via royal mail special delivery, it wasn't delivered next day like it should have been so I contacted them and they have just said it has been potentially lost and that I have to wait til the 5th to put a loss claim in ...

Resolved! My bill

Why am I getting a bill when I cancelled my contract last month

Resolved! Change direct debit

i need to change my bank account so need to swap my direct debit

Resolved! Switch up

Can I change my plan to switch up

Resolved! Insurance

Hello, Ive just received my iPhone 16 pro max. I stupidly didn’t take out insurance, no idea why , I was in a rush during upgrading I was at work, all my devices and home have insurance so that was silly really. o2 says I can add insurance if it’s in...

Changed tariff - new order???

I’ve just received notification of a tariff change to SIM swap, SIM only, but I have not requested this change.

Bill still showing handset

hi, I’ve received a refund for a phone I sent back in 2023, but the phone charge is still showing on my bill , I want this removed. As it looks like I’m being charged again this month !!!!

O2

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