Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18686 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 186990 Views
  • 2 replies
  • 2 kudos

Moved abroad and lost my O2 SIM. Overdue bill cannot pay.

I've been involuntarily ported over from Virgin to O2 and now have moved abroad. My Virgin phone bill used to get taken out of my Virgin direct debit. Now I am apparently with O2 and have received an email about an overdue payment. I cannot log into ...

H2O_LDN by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Resolved! Trying to combine numbers/accounts under one my02 account

Hi,Our family of 5 is currently dispersed across 3 email logins (and somehow 4 account numbers (?)) - partly no doubt to the migration process from Virgin Mobile. All 5 phones are on pay monthly plans. I called o2 to try and get all the numbers under...

Matt36 by Level 1: Joiner
  • 678 Views
  • 5 replies
  • 0 kudos

Need to set up direct debit, so hard to find someone to talk to on phone

My daughter's myO2 app cannot be accessed, because she forgot her sign in details. When we tried to make new one, the e mail address that they have for my daughter's account is not recognised, its not mine its not my daughter's e mail. So how can we ...

Lusi by Level 1: Joiner
  • 301 Views
  • 5 replies
  • 0 kudos

Loyalty

Has anyone had their loyalty discount accepted and applied after messaging LOYALTY to 2500

Jem8 by Level 1: Joiner
  • 193 Views
  • 2 replies
  • 0 kudos

Resolved! Galaxy Pro Buds - still not received

Part of my phone deal in Sept was galaxy pro buds for £1 on receipt of code via text message. After far too many live chats phone calls and false promises still not managed to get them.anyone else having this issue?

JV2410 by Level 1: Joiner
  • 233 Views
  • 2 replies
  • 0 kudos

billing

why has my £5 per month contract gone up to £18.11???spoke to 02 and now £10.11,don't want mms

Tariff Renewal

Hi   Can you please confirm that I have renewed my Tariff OK  

194725 by Level 1: Joiner
  • 289 Views
  • 4 replies
  • 0 kudos

Resolved! Remove spend cap

How do I remove spend cap on my phone

Jake53 by Level 1: Joiner
  • 257 Views
  • 2 replies
  • 0 kudos

Resolved! Travelling in New Zealand

How do I use my phone in New Zealand without huge charges? Cannot get any sense out of the chat bot.