Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 proof of usage is not accurate.

Need proof of usage for an insurance claim but o2 have gave me a report saying I last used my phone a full week before its last usage, making my insurance claim void. I’m now looking for ways to prove this, I made calls, sent photos, and messages (wh...

Resolved! fraud

our O2 phone is my husband's and he is out. I've been rung by someone purporting to be from O2 who told me about switching SIM cards tomorrow and that I would receive a code. When I received your code I gave it to the man on the phone before I notice...

Switch up claiming I sent back the wrong phone?

Hi I'm a bit baffled as what to do here. Here's the full story. I tried to switch my Pixel 9 pro XL porcelain for a Pixel 8 pro obsidian given the really good black Friday deal that's just been and gone. However when I tried to switch up online it sa...

Service Charge

Unsure what this is

Bill query

My latest bill shows premium rated calks on numbers 7726 and 78484. There are 8 calls to these numbers at £1.50 per call. I have never made these calls nor do I recognise these numbers. Have I been scammed or have O2 bill me incorrectly?

direct debit change

i would like to change my direct debit

My sim isn't being found by my phone.

My phone isn't detecting my sim ever since I was a little late on a recent bill. It's not the phone's fault, it's the sim and I feel it was deactivated even though I'm now up to date. More frustratingly, I can't contact customer support through anyth...

Can’t call

I keep being directed to o2 when I make a call but I have set a payment plan up?

Resolved! Monthly payment not taken

Hi My bill (to 16 Dec) was generated on 16 Nov and due to bd paid today, 2 Dec. However, no money taken from my account. The O2 app says last bill paid, but the period quoted is last month, ie to 16 Nov. That bill was paid on 31 Oct. Do I have to wai...

Lastest bill

Hello can someone help me on my lastest bill

O2

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