Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Live chat

Does 02 still have a live chat feature

Resolved! switch up

Hi I was wanted to check I could upgrade on my switch up?

Resolved! switch up confusion

Hello all,Recently, I tried upgrading (switch up) my current phone to a newer model through the call center, but I got a bit confused, so I have a few questions.1. From what I understand, I need to commit to a new tariff from the start. But If I don'...

Order

I placed an order an hour ago. Passed credit check etc. got the confirmation on the page saying an email confirmation had been sent to my email (it hasn’t). I passed the credit check and paid the initial fee, but the order is still in my basket!? I g...

Very poor signal

Hi

Resolved! Possibly moving to Canada, want to keep my Pay Monthly Sim & Number

Hello! As title states I have been given to chance to move and/or work in Vancouver Canada for currently an unspecific amount of time, could be 2 months could be 1 year or more. I have a Pay Monthly contract (Unlimited Plus) which gets me roaming usa...

Over a week with no update!

I made an order over a week ago for a SIM only plan and a watch. It has no been over a week with 0 updates on my order. Customer support even says the order hasn’t even been processed through the system yet, and I’m still waiting for my SIM to be act...

Cancel my order

please can I cancel my order [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

No mobile service

Hello. Currently my phone has no service and I cannot use wireless data or make calls. Unsure how to proceed. Thanks

O2 switch up returns

Hi, I recently switched up to a new device but wanting to return it. I was told by a few people on live chat and 202 that I would be able to return my new device and switch up straight away. I just called them again as i missed their call and now the...

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