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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237660 Views
  • 2 replies
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Resolved! Voicemail Non EU

I always put my phone ROAMING OFF as soon as i leave the UK. I did not answer any calls from UK or listen to my voicemails whilst abroad but have been charged for them !! Has this happened to anybody else? Will need to de activate my voicemail next t...

Chrissie2 by • Level 1: Joiner
  • 217 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel plan

Account number: ************. I have left the UK on 02 Oct and will not use the card ending at 2349. In fact, I consider that cancel the directdebit means that cancelling the plan at the same time. However, the plan needs to be stopped by hand.

zyz by • Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Phone

I have upgraded my phone and my new SIM card is not working, would you be able to help please?

Rheastoe by • Level 1: Joiner
  • 127 Views
  • 1 replies
  • 0 kudos

My most recent bill

I am being charged 37.58 instead of the usual £29.00 I’m not really sure why everything is unlimited so I don’t know how or what I’ve gone over and the break down doesn’t make it clear it says minutes but how’s that possible with unlimited?

CatB by • Level 1: Joiner
  • 181 Views
  • 3 replies
  • 0 kudos

Resolved! Travel bolt on

How do I add o2 travel to both of my phone lines as I am travelling to Dubai. When I send the text message to 23336 as it states on your websites it says it is no longer available?

NOR1 by • Level 1: Joiner
  • 592 Views
  • 4 replies
  • 0 kudos

Resolved! Unlocking phone

I am unable to unlock my mobile as have no pin no. I have tried to get a PUK pin no but it does not work

John391 by • Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

Cancelled Accounts

I have cancelled my accounts last month but I am still getting charged. I had previously had two phone numbers I am in canada and now have no way to contact. I need these accounts removed immediately.

Nick28 by • Level 1: Joiner
  • 153 Views
  • 2 replies
  • 0 kudos

Number Transfer taking several weeks?

Hi, I switched from Vodafone on 07/10, taking my number across. I got my SIM a few days later and after a week my number still hadn't transferred so I contacted O2 on their live chat on 14/10. I was told an investigation would need to be opened which...

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