Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Returning a phone

I recently returned a phone due to a change of mind and it arrived to O2 on 20th of May. Still in my O2 it shows processing and it wont let me do anything. When I returned my phone there was also an esim in it. So, now I am without any SIM card and h...

Kim96 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! NHS discount

Is it still possible to have a discount for working in the NHS?

ppayment help

Morning, Looking for some help. I have made a payment to an outstanding balance due to not knowing it was there after being locked out of my o2 due to the system update. I have made the payment, it has come our of my bank however the system still sho...

Denised90 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Returning and cancelling contract without even opened phoen

I ordered a upgrade I paid my old contract off but noticed it didn’t apply my discount or insurance. Spoke to an adviser and she said I had to send the phone back and cancel contract and wait for a refund before I can apply for the right tariff with ...

Steph1986 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Cancel sim

I would like to stop paying for my sim

Acosien by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! new contract

My contract on account number 1051431926 ended in Oct 2023.I have taken out new a sim only contract online with o2 and want to ensure that theold contract has bben cancelled, I do not want to be paying two contracts with o2 Thanks