Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Logging online from abroad.

Hi, I need to pay my overdue bill. However, I am abroad so cannot receive texts to log onto my online account. is there a way I can log on without the text message? Sinead Kinsey

Sineadk by Level 1: Joiner
  • 1 replies
  • 0 kudos

My order

Hi, yesterday I purchased a new phone which was due to arrive today.I have had no DPD message and a delivery man from DPD came to my door with my new phone and asked for my 4 number pin. I have no pin sent to me and I was refused my phone.

Cerise by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hello, I have cancelled my contract with you within the 14 days... How is it possible that you are still charging me?

NIki4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Bill Tariff

I have received a text message which seems to imply my bill will be increasing. Please can you confirm?

DiTarriff by Level 1: Joiner
  • 1 replies
  • 0 kudos

Switching 4 numbers from business contract to personal contract

I have 4 numbers on a business contract which, for various reasons, is no longer required by my business. The contract is through an O2 partner and expired Dec 2023. I would like to add these numbers to my personal contract through an online offer vi...

Rob99 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Sim not working

I put my new sim in and it not working 

Conner26 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel contract

I would like to cancel my current contract.

Barney1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! porting

When porting your number from giffgaff to O2 are you suppose to put the new O2 sim how does this work?

Porting2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Airtime refund

Hi how do I go about cancelling a refund to my home address? 

ErinB by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can I choose which service provider I roam to ?

Hi All,I've been try to resolve this [on and off] for a few weeks, but not yet found anything definitive.I quite often go to France to stay at a place about 1.25 miles from a mast in the middle of the nearest town, 2 miles from a well served major mo...

Gru by Level 1: Joiner
  • 4 replies
  • 0 kudos