Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account number: (REMOVED)

Hi i received an email that I have a bill payment due of £0.66 however I closed my account in June 2023. This must have been sent in error. You do not have authority to take any money out of my account many thanks Natasha Lee

Resolved! Pre-Order Deposit

I have O2 switch UP and wanted to be able to get the free Galaxy watch so I went into store and they had be pay a £50 "reservation fee". Will I get this back at all and how? Thanks

Resolved! Cancelling a Tariff Change

Hello, I have just changed my monthly pay sim to a different tariff however, i don't want to do so anymore and would like to change this back to my old one i was on

Resolved! Payment Clarification

Can you tell me what the following payment is for: Apple MM9KZ655XY £14.99 Kind Regards.

Resolved! Galaxy earbuds claim

Typed this out already 02 systems are rubbish. But I want to claim 2nd pair of buds for my wife's phone and can't get code accepted and can't get through to speak with anyone

ROLLING PLAN

Hello, I have paid several times to renew the Rolling plan, but it is still Pay As You Go. Can you fix it, please, because I wasted a plenty of money and time to renew it.

Resolved! Cancel plan

Good morning, I have 2 mobileplan running on my account and one them has to finish in this month. I don’t want to upgrade so just want to cancel it. I have another phone plan on my account which I would like to keep it

Sim switch / new contract / no access :( please help

I switched from a sim contract to a new one that was cheaper since I barely used the one I had since I was only using it to call family. Plus I don't have the money for it. Had some trouble for a while trying to get my number switched over to the new...

Resolved! Can't receive calls or texts since port

Hi All, My number ported over from three on Monday 5th June. The number in my o2 is correct, I can use data and make calls. However, I can't receive any text messages and I can only receive calls from people on o2. When anyone from another network tr...

Resolved! SIM keeps failing

I have had to clean my SIM 3 times. Do I need a new one?

O2

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