Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Still being charged for my old Switch Up phone

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

Rob_83 by Level 1: Joiner
  • 55 replies
  • 0 kudos

next bill amount

Hi, how much will my next bill be? Its usually around £8 but I've just got a text from o2, claiming it will be £25?

oldvkr by Level 1: Joiner
  • 1 replies
  • 0 kudos

Tariff was charged but not updated.

Hi. My £15 rolling plan was charged to my bank account but the tariff wasn’t updated on my sim. Can I please have this rectified

Khanya by Level 1: Joiner
  • 1 replies
  • 0 kudos

02 data very slow

This is going to sound paranoid; but 6 weeks after I signed a 12 month o2 contract - having had 1 year of relatively okay service on rolling month o2 contract - data on my phone virtually stopped. Needing navigation or websites out and about is impos...

Resolved! End contract

I want to end my contract 

Cnk by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelling an upgrade..

I’ve just come to the end of a 12 month sim only and upgraded online to a new sim only plan 6 days ago, I’ve now decided I want to cancel the upgrade and port my number to a new provider, I’ve spoken to CS, surprisingly my phone call was answered imm...

a_ukboy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Mobile Phones Direct - new contract vs upgrade option

Hi there!I currently have a sim only contract on O2 (with about 40 quid left I'll buy out) and looking to upgrade. The phone I want and the contract I want is quite expensive with O2 but if I visit Mobile Phones Direct I have two viable options for O...

Stitch by Level 1: Joiner
  • 1 replies
  • 0 kudos