Solved: 02 Sim Top Up

JT · ‎10-09-2018

Could you assist.

I have purchased an O2 pay as you go sim.

The sim is to be installed in a GSM dialler and I do not have a compatible phone to insert the sim so I can receive the activation code.

I have tried topping up the account as a guest but there is always an error with the payment and the card is ok, I have even tried several cards and it still does not work.

I am can not set up an acocunt as I need an activation code recieved by the phone.

Cleoriff · ‎10-09-2018

Hi @JT

I think you need to ring customer services for help with this one (Or use live chat)

https://www.o2.co.uk/contactus

Unless you could borrow an unlocked phone to use to get the code?

All ways of topping up for future reference are here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎10-09-2018

Hi @JT

I think you need to ring customer services for help with this one (Or use live chat)

https://www.o2.co.uk/contactus

Unless you could borrow an unlocked phone to use to get the code?

All ways of topping up for future reference are here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Veritas Numquam Perit

MI5 · ‎10-09-2018

SIM will likely be barred once you start using it as your intended use is against the T&C's

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎12-09-2018

Welcome to the forum, @JT Have you managed to top-up or activate your account since you last posted?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

02 Sim Top Up

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CLASSIC PAY AS YOU GO REQUEST