Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAYG SIm Card

Fitted new Sim card, former o2 mobile number recognised but cannot make any payment as it says the number is not recognised.What now?

Resolved! 3-2-1 pay as u go data charges con.

I have a Gps device on payg which acording to 02 says I used 30mb per month on average when I buy a data add on. ..but when I don't buy this add on I get charged an extortionate rate I all of a sudden use 30mb per day and my credit quickly zooms down...

Trying to leave PAYG with refund

After trying out O2 for signal for a few months.. (it’s dire and so are the speeds) I’m going elsewhere.. I know some of you have had the email from Marjo about leaving PAYG, forfeiting your number but getting a refund... which is why I’m posting thi...

Resolved! Roaming in France (pay monthly)

Despite having the free O2 Travel bolt on, which includes France, last time I was there it didn't work at all. I'm off to France tomorrow and have a work call on Wednesday. What do I need to do to 100% ensure I can take my work call while in France?

Resolved! Fixing phone

Hi. Accidentally I have droped my phone into the water. Drained it and now it keep showing rebooting page but doesnt do anything. Can I take it to O2 to have a look if it can be fixed?

Resolved! PAYG tariffs

I currently have an old PAYG tariff where i top up each month with £10 and this gives me 500MB of data, 250mins of calls and 1000 texts. I now see that there is a newer tariff which for the same amount gives me 2GB of data, the remaining being as abo...

cant get through to customer services on pay as you go

i have tried using online chat but that does not seem to be doing anything and tried phoning 4445 and take me through to top up rather than customer services.

Resolved! Can I transfer text messages from old phone to new phone?

I am on Pay as you go and I am hoping to get a new sim free new phone. I wondered if it is possible though to keep all of my text messages, pictures (pictures which are on the phone, as I have a micro SD card which I'll put into said new phone) and c...

My o2 phone has suddenly started charging me £1 TO £1.50 a minute for call to another phone instead

I am being charged a very high charge for my calls any reason why ?.

Resolved! inactive sim

hi my old payg sim has been made inactive, i keep this phone as spare for camping how do i go about getting it reactivated or getting back the credit that i have on it

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