Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 61659 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 32040 Views
  • 19 replies
  • 2 kudos

Unused phone - invalid SIM

We bought Mum in Law a Doro phone. Although we said to use it, she hasn't since September. Subsequently the SIM is rendered invalid. Is it just a case of getting a new one? (I thought I had registered it under my account but couldn't find it but may ...

Fishy by Level 1: Joiner
  • 4548 Views
  • 5 replies
  • 0 kudos

4G Hotspot I.P change

Hello, I have Iphone 5s, however once I switch my wifi hot spot on/off my I.P still stay the same. My friend has Iphone 6 and contract and for him ir changes everytime he turns hotspot on/off. I wonder could I make somehow my I.P change as my friend ...

Eina by Level 1: Joiner
  • 1737 Views
  • 7 replies
  • 0 kudos

Resolved! wi fi and 4 g calls

can payg customers access this, i can not see the promps on my s9, which i think i should. ty

baxter by Level 1: Joiner
  • 879 Views
  • 3 replies
  • 0 kudos

Top up

Why is my COOP Visa debit card not acceptable for top up on O2?

Geoff by Level 1: Joiner
  • 1200 Views
  • 4 replies
  • 0 kudos

Resolved! E-top-up

Hello I ordered an o2 sim for a pensioner but it didn't come with an E-top up card. Is there a way to get one as they would struggle with vouchers and they don't have the internet to top-up a second way!! (They had a bad experience in an o2 shop who ...

Anonymous by Not applicable
  • 3648 Views
  • 13 replies
  • 0 kudos

claiming my free£5

does anybody know how long the free £5 credit takes to go on for first time registering your sim?

Resolved! PAYG to PAYG number transfer

Hi all Can an O2 number be transferred from an old PAYG phone to a new O2 PAYG phone?Mr has an OLD phone with full size sim, and I'd like to buy him a new phone, but they all seem to be nano sims. So.... Q as above Cheers!

shortie by Level 1: Joiner
  • 2141 Views
  • 8 replies
  • 0 kudos

Resolved! 0800 calls on classic payg

Are 0800 calls free on classic payg? The t&cs seem to say they are, but the o2 live advisor said they were not.

dzieciol by Level 1: Joiner
  • 2185 Views
  • 6 replies
  • 0 kudos

Resolved! £4.50 missing from PAYG credit

Hi, I hope someone can help me with this. I had £4.90 and today I have discovered I only have 40p left. I have checked all the usual, such as: I haven't exceeded my bundle limits or that I haven't recieved any messages for any subscriptions, nor have...

GeorgeS by Level 1: Joiner
  • 813 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping my number from shutting down

I have a pay as you go basic sim and don’t use it much but I really do need to keep this number active.is there a time limit in which I have to top up to keep it active or before it gets automatically stopped etc

Mint1955 by Level 1: Joiner
  • 7171 Views
  • 29 replies
  • 0 kudos