Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52576 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26543 Views
  • 19 replies
  • 2 kudos

top up

Hi I just topped up and wanted to know how long does my balance last as i am abroad and do not want to lose my credit?

b4u2 by Level 8: Talented
  • 1150 Views
  • 6 replies
  • 0 kudos

Resolved! Webchat

Why does o2 advertise a webchat help facility when there doesn't appear to be anyone responding ?

Needhelp by Level 1: Joiner
  • 1433 Views
  • 2 replies
  • 0 kudos

Resolved! my 02 app

hii just moved over to pay as you go from business and i am trying to login to the my o2 app but it just not working and keep getting this error:

_Screenshot_20180827-175619_My O2.jpg
b4u2 by Level 8: Talented
  • 2519 Views
  • 13 replies
  • 0 kudos

Can not see my balance on my Pay As You Go account

I have had a terrible time trying to get this resolved does anyone out there have a solution .. I ported in from Virgin mobile earlier ths year and despite following all the supplied instructions, my device and account have never shown up on "MY O2" ...

Pedro54 by Level 1: Joiner
  • 1579 Views
  • 4 replies
  • 0 kudos

Changes from 23rd August

Hi, I got a text saying they`ll be changes to the Classic PAYG tafiff from 23/8/18.I`ve searched online but can`t find any info.Can someone help please.

alared by Level 1: Joiner
  • 10719 Views
  • 54 replies
  • 0 kudos

Resolved! Porting

Action: Porting the number from my old EE PAYG dumb phone to my new O2 PAYG dumb phone. Query: Will my account balance also get transferred? Thank you for your interest.

Andy_Kay by Level 1: Joiner
  • 1642 Views
  • 3 replies
  • 0 kudos

Ordering PAYG SIM online

Hi, I'm trying to order a PAYG SIM for my partner. I've tried numerous times, using Chrome, Firefox, Safari and the default Android browser on my tablet. Every time I get a message saying "Something went wrong. Looks like you're lost" etc. I phoned O...

MMCN72 by Level 1: Joiner
  • 2668 Views
  • 8 replies
  • 0 kudos

Resolved! Alcatel o2 sim not working

HiI have just switched on my sons phone for the first time in the last year.. there’s now no signal.Would the sim have been cancelled due to it being unused for the past year or so?

Resolved! Phone number formatted incorrectly

I have recently changed my phone to a Motorolo G6 and changed my sim to a nanao to fit the phone. Now I cant send texts using my O2 sim I keep receiving a message "message not sent. Phone neumber formatted incorrectly" How do I solve this. My old sim...

JAS by Level 1: Joiner
  • 15062 Views
  • 6 replies
  • 0 kudos