Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! top up

Hi!If I top up with 10 puonds my card, than will I get automatically 2 GB data amount, or shall I do anything else for that?

how to obtain a new phone number for a second phone

Unable to register a second phone to my existing O2 acct. without a new phone number. Without the new number I cannot topup or make / receive calls on the new phone.

Resolved! Nokia 7 plus

I would like to know if O2 will be adding the Nokia 7 plus smartphone to its Pay-As-You-Go phones in the near future.

Resolved! O2 rewards phones

I have been looking at the O2 rewards site and saw some nice phones i can save my credit up to buy.But there is a problem. There are not links to look at the phones properly and it does not say how much they are.In fact there is no information at all...

Resolved! New data rollover in my PAYG tariff.

From Aug 23rd I was informed that my PAYG tariff would be changed to double up on my texts and minutes. I was also told that any data left at the end of the current month would rollover to the next month to a maximum of 4GB. Does this actually mean t...

FREE10 not working

I just registered a new sim, offer on the back says to text free10 to 21500 by 10.10.18 but reply says this offer isnt for me???

Resolved! Phone not working - No SIM

Hi I was on holiday and I couldn't call or receive call, and also couldn't send or receive texts. On my phone, it says No SIM, however I still have the SIM on my phone. I was going get help from O2 chat, but though it would be better to send a post h...

Resolved! keeping my original number

hi 1st time user for the past 9 days ive been trying to get o2 to change the o2 number, which they have disconnected, in2 my own original number from a different network ive given them the puk or pac code and answered every question that they have as...

Resolved! What is Global Networks

Further to my recent post on loss of data roaming when in Norway; when my wife's Moto G was switched on in Norway we had the message: " Welcome to Global Networks. Calls on Pay and Go to UK costs £2 per minute. Receiving a call costs £2 per minute. D...

Resolved! Web Top-up error

Hello, Has anyone else been having problems doing a web top-up with a Visa card? I get an error message "The card number is not an accepted card type". I called customer service but due to a bad connection / some distortion I couldn't hear to get any...

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