Long story but my new device has been IMEI blocked. I spoke to Customer Services this morning who advised me that they will raise the 'forms' to the 'back office' to get the IMEI unblocked.
The issue I am having is that I can't access my account as I need an OTC which is being sent to the number, which the phone is paired to which is blocked. Without the OTC I can't access my account and as it's an eSim, I can't take it out and place it in another device temporarily. Bit of a paralysis.
My question is, how quickly do the IMEI blocks take to be deactivated? I am completely stuck until the sim can connect and then obtain the relevant OTC.
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