Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! The £10 data Big bundle - HELP!

Hi guys.... I'm probably old enough to be your grandad, so please accept my apologies for this "rookie" question.I've spent nearly 3 hours on "Live Chat" trying to get a clear answer to what I thought were two simple questions:-1. In the £10 data Big...

Resolved! Lost Sim Card - Possible to keep the same number?

Hi As my title says, I lost my sim card whilst I was in Japan and I didn't notice until I was packing my bags to return back to the UK. My last top up was in January but I think my last text was in July and was wondering if it's still possible to kee...

Resolved! texting abroad

is there anyway to text from the usa to the uk for free without any additional costs?or is there any third party android apps that would allow me to do this?not whatsapp

Resolved! Incoming calls

If my voicemail is disabled, how long will an incoming call ring before it stops ? Is there anyway to adjust the length of time ?

Resolved! Top up

HiIs it possible to cancel a top up for a full refund please?If yes then how?

Resolved! Unable to top up for first time

I am unable to top up for the first time,tried different credit cards

Resolved! Re: The new Classic PAYG 3.2.1 data costs don't seem right

Hi all, I am sorry to have to report that the 1p/Mb cost for the data portion of this tarrif is not as stated in the terms and conditions (at least not for me). The way I use my data is to1. turn data on when needed2. do whatever I need to do (e.g. s...

Resolved! My old sim has been disconnected:(

Hi all! I have kept my old payg SIM card in my old phone as if I forget passwords they send them to that number. I went to get a message through there to find my number has been cut off (haven’t topped it up you see) before I contact cunstomer suppor...

Resolved! customer service

is theree anyway to contact customer service through live chat in the my o2 android app and if there is then how do i do it?

Resolved! O2 Pay as you go, nearly 6 pounds gone in 1 day!? Why ?

I bought an O2, 15 pound bundle, upon reentering the UK at the end of July, and after a bit of fuss, eventually got it to work... A month later, I put another 10 pounds onto it,(that was on the 28th - yesterday), however now I find myself with just a...

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