Wifi Extra – London Underground

[Anonymous]

Hello

I''ve just swithed to o2 PAYG from pay monthly and I can no longer connect to the Wifi Extra on the London Underground.

I get the error message 'unable to join wifi extra' or 'password incorrect'.

I tried calling o2 but the said they don't control the o2 wifi.

Doeas anyone know if the wifi username and password is the same as the Myo2 one on the o2 website?

Thanks

[MI5 · Accepted solution]

Wfi extra is eap sim controlled and only available to contract customers, you will  never be asked to login as it is automatically authenticared.

You can just connect still to the standard O2 wifi hotspots though. Help here https://www.o2wifi.co.uk/account

See also generic problem solving for connecting to LU wifi

https://community.o2.co.uk/t5/Other-products-and-services/O2-Wifi-At-London-Underground-Not-able-to-...

Edit: Just checked the help and PAYG can use wifi extra if you have topped up in the last 90 days.

https://www.o2.co.uk/connectivity/wifi-london-underground

[Martin-O2]

Hey @Anonymous did you find the above advice helpful in sorting your issue?