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Anonymous · ‎30-01-2018

Hello

I''ve just swithed to o2 PAYG from pay monthly and I can no longer connect to the Wifi Extra on the London Underground.

I get the error message 'unable to join wifi extra' or 'password incorrect'.

I tried calling o2 but the said they don't control the o2 wifi.

Doeas anyone know if the wifi username and password is the same as the Myo2 one on the o2 website?

Thanks

MI5 · ‎30-01-2018

Wfi extra is eap sim controlled ~~and only available to contract customers~~, you will never be asked to login as it is automatically authenticared.

You can just connect still to the standard O2 wifi hotspots though. Help here https://www.o2wifi.co.uk/account

See also generic problem solving for connecting to LU wifi

https://community.o2.co.uk/t5/Other-products-and-services/O2-Wifi-At-London-Underground-Not-able-to-...

Edit: Just checked the help and PAYG can use wifi extra if you have topped up in the last 90 days.

https://www.o2.co.uk/connectivity/wifi-london-underground

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-01-2018

Wfi extra is eap sim controlled ~~and only available to contract customers~~, you will never be asked to login as it is automatically authenticared.

You can just connect still to the standard O2 wifi hotspots though. Help here https://www.o2wifi.co.uk/account

See also generic problem solving for connecting to LU wifi

https://community.o2.co.uk/t5/Other-products-and-services/O2-Wifi-At-London-Underground-Not-able-to-...

Edit: Just checked the help and PAYG can use wifi extra if you have topped up in the last 90 days.

https://www.o2.co.uk/connectivity/wifi-london-underground

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎31-01-2018

Hey @Anonymous did you find the above advice helpful in sorting your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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