on 30-01-2018 16:38
I''ve just swithed to o2 PAYG from pay monthly and I can no longer connect to the Wifi Extra on the London Underground.
I get the error message 'unable to join wifi extra' or 'password incorrect'.
I tried calling o2 but the said they don't control the o2 wifi.
Doeas anyone know if the wifi username and password is the same as the Myo2 one on the o2 website?
Solved! Go to Solution.
30-01-2018 17:26 - edited 30-01-2018 17:54
Wfi extra is eap sim controlled
and only available to contract customers, you will never be asked to login as it is automatically authenticared.
You can just connect still to the standard O2 wifi hotspots though. Help here https://www.o2wifi.co.uk/account
See also generic problem solving for connecting to LU wifi
Edit: Just checked the help and PAYG can use wifi extra if you have topped up in the last 90 days.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 31-01-2018 11:08
Hey @Anonymous did you find the above advice helpful in sorting your issue?
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