Charged twice and no proof of purchase

[shamz]

As I mentioned in the title I paid the first time £65 for my upfront cost of my metaquest 3 which went through and then it refreshed and asked again and another £65 was taken out my account. After this I was stuck on a white loading page and no next steps were given. I’m now £130 short and no idea if my purchase has even gone through please help me.

[MI5 · Accepted solution]

@shamz 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[jonsie]

The money is still with your bank as pending payments so don't worry the bank will make the funds available to you again in 5-7 working days

If you are accepted only one payment will be made but it would seem that the order hasn't gone through

[shamz]

thanks i’ll do this.