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Level 1: Joiner
Posts: 1
Registered: ‎11-10-2018
Accepted Solution

Re: charged for unanswered calls

Why if I make local a call on my pay as you go phone do I get charged when there is no answer to my call.

 

Surely this cannot be right ( just topped up and charged for 2 unanswered calls)

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Posts: 73,142
Topics: 557
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Registered: ‎04-01-2009

Re: charged for unanswered calls

You are quite right, there is no charge for unconnected calls. Yiu need to call customer service or use live chat to query this.

https://www.o2.co.uk/contactus

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Posts: 76,794
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Registered: ‎14-01-2013

Re: charged for unanswered calls

@Woody

Did the calls go to voicemail?

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Posts: 73,142
Topics: 557
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Registered: ‎04-01-2009

Re: charged for unanswered calls


@Cleoriff wrote:

@Woody

Did the calls go to voicemail?


Yes, unconnected or not.

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Posts: 90,511
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Registered: ‎04-04-2012

Re: charged for unanswered calls

Are you sure charges are for the calls?
As I guess you are on the Classic 321 tariff you will be charged for using data too so your phone could be doing that, maybe checking for emails, updating your weather app etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,415
Registered: ‎18-04-2018

Re: charged for unanswered calls

Hi @Woody, and welcome to the forum! Wave

 

How are you getting on with this? Did the suggestions above help you understand better those charges, or do you need any further help?

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